PROVISIONAL AGENDA

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Stream 2
Stream 3

KEYNOTE PANEL: THE INSURANCE LEADERS’ PERSPECTIVE

  • What issues are at the top of the agenda for the CEO & COO of successful insurance firms?
  • How do you build a leading insurance firm in the digital age?
  • How will the insurance model need to develop to deal with changing innovation, competition, regulation and demographics?
  • The incumbents fighting back: are traditional insurers doing enough to overcome disruption?
  • In what ways can collaboration with InsurTechs be furthered for the benefit of the customer?
  • How will the role of insurers evolve over the next 10 years?

PANEL DISCUSSION: DEFINING THE CUSTOMER JOURNEY IN INSURANCE

  • How can technology ensure convenience and simplicity in distribution and win customers over in this digital age?
  • How is innovation in customer experience changing and what is essential to remain relevant in the market?
  • How is innovation and technology turning insurance into a lifestyle product?
  • Can agile new entrants shift customer expectations and challenge traditional distribution channels?
  • How can the right data deliver customer centricity and improve the user experience?
  • How are startups managing to convince customers they are the better route?
  • How can we ensure this improved customer journey be balanced with safety and security?
  • What role is mobile playing in the customer journey?

PANEL DISCUSSION: HEALTH & LIFE INSURANCE

  • What are the major trends reshaping the health & life insurance market?
  • How are life & health insurers rethinking their strategies, businesses and operating models?
  • How are new technologies such as RPA, AI, blockchain and advanced analytics enhancing the top-line as well as the bottom-line and addressing the challenges?
  • How are APIs and InsurTech firms creating a more streamlined and integrated healthcare system?
  • What will health insurance make of personalised health data?
  • How can we leverage data to make products predictive and not just reactive?
  • What benefits are shared value insurance bringing to the health insurance industry and the customer?
  • How can life & health insurers institutionalise innovation to take advantage of disruption and grow?
  • How should the role of M&A in repositioning be decided?

PANEL DISCUSSION: ON-DEMAND SERVICES IN INSURANCE

  • Is the on-demand service revolutionising the insurance industry and will it become mainstream?
  • What value does this service bring to customers?
  • How are sensors, telematics devices and machine learning impacting the process?
  • Does this model mean the per-use rates will be higher that annual policy and so will this affect the customer demand for this service?
  • How does this service impact the risk exposure?
  • How can the on-demand model gain market share and convince customers to switch from the online aggregators to the mobile app InsurTechs are offering?
  • How does this model effect the overall profit?
  • Will incumbents react to this disruption?

PANEL DISCUSSION: OVERCOMING REGULATORY CHALLENGES & IDENTIFYING NEW OPPORTUNITIES

  • What is the impact of regulatory changes in your business?
  • To what extent is regulation perceived to hinder firms from expanding their technology capabilities and developing new digital propositions?
  • How can technology providers help insurance firms meet regulatory obligations, such as IFRS 17, Solvency II and GDPR, and how can they make it an opportunity?
  • What more can regulators do support the innovation within the insurance industry?

PANEL DISCUSSION: THE FUTURE OF AUTO INSURANCE (TBC)

  • What are the challenges and opportunities with innovation in auto insurance?
  • How can auto insurance stay profitable in an age of price comparison sites?
  • How can technology be used to personalise the customer experience and lower costs?
  • InsurTechs- What can we learn from new nimble players in the market?
  • How will the developments in technology impact the underwriting and claims in the future?
  • What is the best approach for accessing data to create a data analytics strategy for sustained growth and differentiation?

KEYNOTE PANEL: LEADERS’ PERSPECTIVE ON DIGITAL TRANSFORMATION IN INSURANCE

  • What parts of the value chain are being reshaped as a result of disruption emerging?
  • What are the key priorities for leaders driving digital transformation across their organizations?
  • What factors will determine which insurance firms will become the leading players in the industry over the next few years?
  • Why is it essential for insurance firms to invest in new digitised distribution models?
  • How do you ensure you engage a culture in parallel with digital transformation and technology adoption?
  • How can you maximize your business potential by recruiting a more diverse workforce?

PANEL DISCUSSION: THE IMPACT OF AI AND ML IN INSURANCE

  • How can machine learning and deep learning improve underwriting decisions and claims processing?
  • How can AI be used to speed up the business process and decrease the cost and resources required?
  • Does AI open up the playing field to InsurTech startups who capitalise on new business models?
  • How can insurers leverage AI to discover new insights as well as optimizing existing services and processes?

PANEL DISCUSSION: THE DISRUPTION OF INTERNET OF THINGS IN INSURANCE

  • What opportunities can the disruption of pay-as-you-go business models bring?
  • How can IoT technology benefit insurers risk mitigation techniques?
  • How can IoT bring competition and partnership opportunities to insurers?
  • How can IoT improve cost reduction, customer experience and underwriting efficiency?

PANEL DISCUSSION: RISK MANAGEMENT IN INSURANCE

  • What are they key regulatory and risk management challenges as insurance companies respond to changes across the industry?
  • How are insurance companies navigating these challenges and helping enhance risk management in a changing world?
  • What are the latest innovations in risk management offered by technology solution providers?
  • Are robots revolutionising the way we build models? What are the newest applications in risk management?
  • What measures can risk managers put in place to ensure the business can avoid and recover from a cyber-attack?

PANEL DISCUSSION: MGA INSURANCE

  • What does it take to run an MGA in 2019?
  • What are the key issues to businesses now and will MGAs continue to thrive in the current regulatory environment?
  • What are the challenges MGAs deal with while remaining focused on their businesses?
  • How will MGAs stand out from the crowd in a competitive environment?
  • How will InsurTech shape the market and what needs to be done to ensure MGAs keep up with these changes?

PANEL DISCUSSION: REINSURANCE

  • Is reinsurance ready to adapt to a new digital environment with rising customer expectations, and what are the best strategies to do this?
  • What opportunities can emerging technologies bring to reinsurance companies?
  • Which technologies are already impacting the reinsurance industry- improving efficiency and enhancing customer experience?

PANEL DISCUSSION: THE VC INVESTOR PERSPECTIVE

  • Which technologies and subsectors will be the most attractive to VC investors and drive the investment decision and process in the future?
  • What factors matter most to investors as they look to determine potential winners?
  • How should startups and scale-ups choose the right VC backers?
  • How can we make the investment process more efficient?
  • What is next in InsurTech?

PANEL DISCUSSION: CORPORATE INVESTMENTS & PARTNERSHIPS WITH STARTUPS & SCALE-UPS

  • What have proven to be the most successful models for partnerships between insurance firms and startups and scale-ups?
  • What are the benefits to insurance firms that actively engage with the startup market and what opportunities are being missed by those waiting on the sidelines?
  • What are the differences in the way insurance firms assess potential investments in InsurTech companies compared to VC investors?
  • How can the players evolve into more effective partners?
  • How do the large incumbents and InsurTech companies work together to achieve meaningful transformation and scale?

PRODUCT DEMOS (Part 1)

Demos from 24 of the most innovative InsurTech companies (startups, scale-ups and established providers) that every Insurance company needs to know about.

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