{"id":12913,"date":"2024-07-10T12:52:56","date_gmt":"2024-07-10T12:52:56","guid":{"rendered":"https:\/\/fintech.global\/aifintech100\/?p=12913"},"modified":"2024-07-10T12:52:56","modified_gmt":"2024-07-10T12:52:56","slug":"gupshup-and-tonik-bank-innovate-digital-banking-with-new-generative-ai-chatbot","status":"publish","type":"post","link":"https:\/\/fintech.global\/aifintech100\/gupshup-and-tonik-bank-innovate-digital-banking-with-new-generative-ai-chatbot\/","title":{"rendered":"Gupshup and Tonik Bank innovate digital banking with new Generative AI chatbot"},"content":{"rendered":"

Gupshup, known as the world\u2019s leading Conversation Cloud, and Tonik Bank, the first digital-only neobank in the Philippines, have joined forces to create a pioneering Generative AI chatbot for the Tonik mobile app.<\/strong><\/p>\n

The partnership aims to revolutionize digital banking by providing Tonik\u2019s customers with instant and precise responses to their banking inquiries, enhancing user experience and engagement through advanced AI technology.<\/p>\n

Gupshup specialises in advanced natural language processing (NLP) and machine learning (ML) technologies, which enable it to offer solutions that understand and respond to user queries with impressive accuracy and a human touch.<\/p>\n

The Generative AI chatbot integrated into Tonik\u2019s app utilizes Gupshup\u2019s ACE LLM technology, aiming to reduce customer wait times and improve service satisfaction. With the chatbot, Tonik Bank has managed to automate 75% of customer queries directly through the app, increasing the efficiency of their customer care team by over four times.<\/p>\n

This innovative chatbot is expected to save Tonik Bank an estimated $20m over the next three years, demonstrating significant cost efficiency while enhancing customer service capabilities.<\/p>\n

Tonik Bank\u2019s Deputy Chief Technology Officer, Sateesh Reddy, said, \u201cThe integration of Gupshup\u2019s ACE LLM into our operations has been truly transformative. We\u2019ve witnessed significant value in its ability to automate routine tasks, elevate customer service, and boost our overall efficiency. This technology has the potential to revolutionize our operations, and we are excited to further explore its capabilities and implement it across our business.\u201d<\/p>\n

Beerud Sheth, Co-founder and CEO of Gupshup, said, \u201cOur partnership with Tonik Bank exemplifies the future of BFSI. As the sector evolves, Gen AI will be crucial to deliver seamless, personalized, and efficient customer experiences. Our chatbot solution is designed to do just that, empowering banks like Tonik to focus on what matters most \u2013 building strong relationships with their customers.\u201d<\/p>\n

Keep up with all the latest FinTech news\u00a0here<\/a>.<\/p>\n

Copyright \u00a9 2024 FinTech Global<\/p>\n","protected":false},"excerpt":{"rendered":"

Gupshup, known as the world\u2019s leading Conversation Cloud, and Tonik Bank, the first digital-only neobank in the Philippines, have joined forces to create a pioneering Generative AI chatbot for the Tonik mobile app. The partnership aims to revolutionize digital banking by providing Tonik\u2019s customers with instant and precise responses to their banking inquiries, enhancing user […]<\/p>\n","protected":false},"author":5,"featured_media":12914,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[437,448,453,454],"yoast_head":"\nGupshup and Tonik Bank innovate digital banking with new Generative AI chatbot - AIFinTech100<\/title>\n<meta name=\"description\" content=\"Gupshup, known as the world\u2019s leading Conversation Cloud, and Tonik Bank, the first digital-only neobank in the Philippines, have joined forces to create a pioneering Generative AI chatbot for the Tonik mobile app.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fintech.global\/aifintech100\/gupshup-and-tonik-bank-innovate-digital-banking-with-new-generative-ai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gupshup and Tonik Bank innovate digital banking with new Generative AI chatbot - 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