Consumer Platforms

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

The insurance industry is undergoing rapid transformation, and as we embark on a new year, it's essential to anticipate the key trends and developments shaping its future. InsurTech firm Novidea delves into its top ten predictions for the insurance sector in 2024.

HDI Embedded, a subsidiary of HDI offering embedded insurance solutions, has embarked on a strategic collaboration with German insurance startup Wefox and Italian telecommunications company WINDTRE.

The CareVoice, a global leader in embedded health solutions, is delighted to announce the appointment of Simon Guest as Chief Commercial Officer and member of its Leadership team.

Marsh, a global leader in insurance broking and risk management, has announced the next phase of its digital trading initiative aimed at enhancing efficiency in the London insurance market.

InsurTech startup Buddy has secured a significant boost in funding, raising $7m from 49 investors, to bring its total funding to $8m.

Private equity investor LDC has made a significant investment in Uinsure, a rapidly expanding InsurTech business.

Solera, a leading provider of vehicle lifecycle management solutions, joins forces with STELLA Automotive AI to introduce a groundbreaking solution named ServiceAgent AI.

Ushur, a leading provider of Customer Experience Automation solutions, continues to innovate with its latest major release, which includes the introduction of a key feature aimed at empowering citizen developers.

Verisk, a leading global data analytics and technology provider, has introduced an automated generative artificial intelligence (Generative AI) record summary capability.