Ushur recently delved deeper into the topic of customer expectations as a vital part of the customer experience. Grasping customer expectations is crucial for the success of Customer Experience (CX) Transformation. These expectations, molded by past interactions and market trends, are the yardsticks against which customers measure their experiences with brands. It’s essential for businesses …

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction. A recent …

Ushur, a company specialising in Customer Experience Automation (CXA) for regulated industries, has renewed its HITRUST r2 certification, reinforcing its commitment to information security and compliance excellence. The designation places Ushur among a select group of global organisations that meet the most stringent regulatory, risk management and compliance requirements in industries like healthcare, insurance, and …

In early February 2024, the US Treasury, under the guidance of Secretary Janet Yellen, announced its intention to strengthen the financial system’s defenses against money laundering. Recently, Fenergo took the time to explain why FinCrime regulation is imminent for US investment advisors. The Treasury Department is set to propose new rules enforcing anti-money laundering (AML) …