Recent News

Ushur recently delved deeper into the topic of customer expectations as a vital part of the customer experience. Grasping customer expectations is crucial for the success of Customer Experience (CX) Transformation. These expectations, molded by past interactions and market trends, are the yardsticks against which customers measure their experiences with brands. It’s essential for businesses …

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction. A recent …

Global regulations form a patchwork quilt, each jurisdiction stitching its own rules with distinct threads of law, culture, and intent. This fragmentation burdens firms with spiraling costs and compliance risks, as they grapple with inconsistent standards and relentless updates. Could RegTech—fueled by AI, automation, and analytics—offer a way to harmonize this chaos into a manageable …

RegTech Analyst recently sat down for an interview with Stacey English of Theta Lake to dive deeper into the evolving regulatory landscape and the best industry practices for using AI in financial services.  Founded in 2017, California-based Theta Lake is a leading platform focused on security, compliance, and governance for modern digital communications—covering voice, video, chat, screen-sharing, …

Data privacy continues to become an important topic for regulators around the world, as more regulations are released each year bolstering rules to ensure greater protections. For instance, several US states have increased their data protection laws this year, with protecting consumer data a focal point for many. The states to update data privacy laws …

As compliance demands intensify, artificial intelligence is stepping in, transforming complex obligations into engines of opportunity. With predictive analytics and adaptive automation, AI is continuing to reshape the regulatory landscape, helping firms to thrive – can it turn regulatory burdens into advantages? Jon Elvin, strategic risk advisor at Saifr, believes that advancing both AI and technology …

Founded in 1992 and headquartered in Edinburgh, ALMIS International empowers banks and building societies to manage, monitor, and report on their financial risk profiles. Its solutions provide executives and boards with meaningful insights into both current positions and future projections, helping them make proactive, informed decisions. Origins: A realisation in risk In the late 1980s and early …

As AI quietly reshapes the financial system, regulators face a pressing question; can they trust black-box algorithms to make fair decisions? These opaque models promise speed and objectivity, but what happens when no one understands how they work? According to Luke DiRollo, CEO of ALMIS International, as banking regulation grows in complexity, the concept of risk …

Once hailed as a secure perimeter for regulatory compliance, the cloud is now being re-examined through a more skeptical lens. As digital infrastructures evolve, so do the risks—raising questions about whether the cloud still shields firms or simply reshapes their exposure. The answer may lie in how firms reframe their approach to governance in the …

Flagright recently secured $4.3m in seed funding to fuel product development and expand its global presence. Central to this growth is its AI Forensics suite, poised to redefine compliance operations, which is a product line that automates workflows for screening, monitoring, governance, and quality assurance. Flagright CEO Baran Ozkan said, “Having already demonstrated exceptional results …