{"id":2112,"date":"2025-07-21T12:37:06","date_gmt":"2025-07-21T12:37:06","guid":{"rendered":"https:\/\/fintech.global\/cx-fintech-forum\/?p=2112"},"modified":"2025-10-29T15:33:20","modified_gmt":"2025-10-29T15:33:20","slug":"ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv","status":"publish","type":"post","link":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/","title":{"rendered":"AI: Evolving regulatory landscape and best practices for using AI in Finserv"},"content":{"rendered":"<p><strong>RegTech Analyst recently sat down for an interview with Stacey English of Theta Lake to dive deeper into the evolving regulatory landscape and the best industry practices for using AI in financial services.\u00a0<\/strong><\/p>\n<p>Founded in 2017, California-based\u00a0<a href=\"https:\/\/thetalake.com\/\">Theta Lake<\/a>\u00a0is a leading platform focused on security, compliance, and governance for modern digital communications\u2014covering voice, video, chat, screen-sharing, visual content, and more.\u00a0<span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">It helps regulated organisations archive, monitor, and manage risk across unified communication tools.<\/span><\/p>\n<p>During this interview, the topics focused on include:<\/p>\n<ul>\n<li>How the regulatory landscape is evolving in response to AI and emerging tech<\/li>\n<li>The best practices for applying recordkeeping rules<\/li>\n<li>How financial services firms are using AI to meet regulatory compliance requirements<\/li>\n<\/ul>\n<p>Find the video below.<\/p>\n<p><iframe loading=\"lazy\" title=\"Theta Lake interview\" src=\"https:\/\/www.youtube.com\/embed\/KZ32sTnhMfA?feature=oembed\" width=\"100%\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p data-start=\"3907\" data-end=\"4035\">Keep up with all the latest RegTech news\u00a0<a class=\"\" href=\"https:\/\/regtechanalyst.com\/\" target=\"_new\" rel=\"noopener\" data-start=\"3948\" data-end=\"4001\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RegTech Analyst recently sat down for an interview with Stacey English of Theta Lake to dive deeper into the evolving regulatory landscape and the best industry practices for using AI in financial services.\u00a0 Founded in 2017, California-based\u00a0Theta Lake\u00a0is a leading platform focused on security, compliance, and governance for modern digital communications\u2014covering voice, video, chat, screen-sharing, &hellip; <\/p>\n","protected":false},"author":7,"featured_media":2113,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI: Evolving regulatory landscape and best practices for using AI in Finserv - CX in Financial Services Forum 2026<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI: Evolving regulatory landscape and best practices for using AI in Finserv - CX in Financial Services Forum 2026\" \/>\n<meta property=\"og:description\" content=\"RegTech Analyst recently sat down for an interview with Stacey English of Theta Lake to dive deeper into the evolving regulatory landscape and the best industry practices for using AI in financial services.\u00a0 Founded in 2017, California-based\u00a0Theta Lake\u00a0is a leading platform focused on security, compliance, and governance for modern digital communications\u2014covering voice, video, chat, screen-sharing, &hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\" \/>\n<meta property=\"og:site_name\" content=\"CX in Financial Services Forum 2026\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-21T12:37:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-29T15:33:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fintech.global\/cx-fintech-forum\/wp-content\/uploads\/2025\/07\/IMG_1805.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1005\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eddie Torial\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eddie Torial\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\"},\"author\":{\"name\":\"Eddie Torial\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/person\/50307e1c4a07873daa900ccc1621ab25\"},\"headline\":\"AI: Evolving regulatory landscape and best practices for using AI in Finserv\",\"datePublished\":\"2025-07-21T12:37:06+00:00\",\"dateModified\":\"2025-10-29T15:33:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\"},\"wordCount\":139,\"publisher\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#organization\"},\"articleSection\":[\"Recent News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\",\"url\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\",\"name\":\"AI: Evolving regulatory landscape and best practices for using AI in Finserv - CX in Financial Services Forum 2026\",\"isPartOf\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#website\"},\"datePublished\":\"2025-07-21T12:37:06+00:00\",\"dateModified\":\"2025-10-29T15:33:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fintech.global\/cx-fintech-forum\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI: Evolving regulatory landscape and best practices for using AI in Finserv\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#website\",\"url\":\"https:\/\/fintech.global\/cx-fintech-forum\/\",\"name\":\"CX in Financial Services Forum 2026\",\"description\":\"Join us at the CX FinTech Forum, a premier event showcasing the latest advancements in customer experience in financial services.\",\"publisher\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fintech.global\/cx-fintech-forum\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#organization\",\"name\":\"CX in Financial Services Forum 2026\",\"url\":\"https:\/\/fintech.global\/cx-fintech-forum\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/fintech.global\/cx-fintech-forum\/wp-content\/uploads\/2025\/08\/cropped-CXIFS26-Primary-White-RGB-Web.png\",\"contentUrl\":\"https:\/\/fintech.global\/cx-fintech-forum\/wp-content\/uploads\/2025\/08\/cropped-CXIFS26-Primary-White-RGB-Web.png\",\"width\":245,\"height\":80,\"caption\":\"CX in Financial Services Forum 2026\"},\"image\":{\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/person\/50307e1c4a07873daa900ccc1621ab25\",\"name\":\"Eddie Torial\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e25caf13ff74e4ec69c5895b17b6b1e0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e25caf13ff74e4ec69c5895b17b6b1e0?s=96&d=mm&r=g\",\"caption\":\"Eddie Torial\"},\"url\":\"https:\/\/fintech.global\/cx-fintech-forum\/author\/editorial\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI: Evolving regulatory landscape and best practices for using AI in Finserv - CX in Financial Services Forum 2026","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/","og_locale":"en_US","og_type":"article","og_title":"AI: Evolving regulatory landscape and best practices for using AI in Finserv - CX in Financial Services Forum 2026","og_description":"RegTech Analyst recently sat down for an interview with Stacey English of Theta Lake to dive deeper into the evolving regulatory landscape and the best industry practices for using AI in financial services.\u00a0 Founded in 2017, California-based\u00a0Theta Lake\u00a0is a leading platform focused on security, compliance, and governance for modern digital communications\u2014covering voice, video, chat, screen-sharing, &hellip;","og_url":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/","og_site_name":"CX in Financial Services Forum 2026","article_published_time":"2025-07-21T12:37:06+00:00","article_modified_time":"2025-10-29T15:33:20+00:00","og_image":[{"width":1200,"height":1005,"url":"https:\/\/fintech.global\/cx-fintech-forum\/wp-content\/uploads\/2025\/07\/IMG_1805.jpeg","type":"image\/jpeg"}],"author":"Eddie Torial","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Eddie Torial","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/#article","isPartOf":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/"},"author":{"name":"Eddie Torial","@id":"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/person\/50307e1c4a07873daa900ccc1621ab25"},"headline":"AI: Evolving regulatory landscape and best practices for using AI in Finserv","datePublished":"2025-07-21T12:37:06+00:00","dateModified":"2025-10-29T15:33:20+00:00","mainEntityOfPage":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/"},"wordCount":139,"publisher":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/#organization"},"articleSection":["Recent News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/","url":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/","name":"AI: Evolving regulatory landscape and best practices for using AI in Finserv - CX in Financial Services Forum 2026","isPartOf":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/#website"},"datePublished":"2025-07-21T12:37:06+00:00","dateModified":"2025-10-29T15:33:20+00:00","breadcrumb":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/fintech.global\/cx-fintech-forum\/2025\/07\/21\/ai-evolving-regulatory-landscape-and-best-practices-for-using-ai-in-finserv\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fintech.global\/cx-fintech-forum\/"},{"@type":"ListItem","position":2,"name":"AI: Evolving regulatory landscape and best practices for using AI in Finserv"}]},{"@type":"WebSite","@id":"https:\/\/fintech.global\/cx-fintech-forum\/#website","url":"https:\/\/fintech.global\/cx-fintech-forum\/","name":"CX in Financial Services Forum 2026","description":"Join us at the CX FinTech Forum, a premier event showcasing the latest advancements in customer experience in financial services.","publisher":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fintech.global\/cx-fintech-forum\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/fintech.global\/cx-fintech-forum\/#organization","name":"CX in Financial Services Forum 2026","url":"https:\/\/fintech.global\/cx-fintech-forum\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/logo\/image\/","url":"https:\/\/fintech.global\/cx-fintech-forum\/wp-content\/uploads\/2025\/08\/cropped-CXIFS26-Primary-White-RGB-Web.png","contentUrl":"https:\/\/fintech.global\/cx-fintech-forum\/wp-content\/uploads\/2025\/08\/cropped-CXIFS26-Primary-White-RGB-Web.png","width":245,"height":80,"caption":"CX in Financial Services Forum 2026"},"image":{"@id":"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/person\/50307e1c4a07873daa900ccc1621ab25","name":"Eddie Torial","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fintech.global\/cx-fintech-forum\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e25caf13ff74e4ec69c5895b17b6b1e0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e25caf13ff74e4ec69c5895b17b6b1e0?s=96&d=mm&r=g","caption":"Eddie Torial"},"url":"https:\/\/fintech.global\/cx-fintech-forum\/author\/editorial\/"}]}},"_links":{"self":[{"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/posts\/2112"}],"collection":[{"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/comments?post=2112"}],"version-history":[{"count":1,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/posts\/2112\/revisions"}],"predecessor-version":[{"id":2114,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/posts\/2112\/revisions\/2114"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/media\/2113"}],"wp:attachment":[{"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/media?parent=2112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/categories?post=2112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fintech.global\/cx-fintech-forum\/wp-json\/wp\/v2\/tags?post=2112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}