Frequently Asked Questions

Where is the event held?

The event will take place at etc.venues St Paul’s, 200 Aldersgate, London, EC1A 4HD

What measures will be in place to make the event as safe as possible?

The well-being and safety of our guests is of paramount importance, and we will adhere to all government-issued rules and guidance at the time of the event. Some precautions that will be in place include:

• Delegate numbers will be restricted to 300 in-person
• The event venue will be cleaned and sanitised prior to the event
• Sterilising stations will be available at entry and throughout the venue.
• No attendees permitted from any ‘red zone’ countries or any region or state identified by the UK Government as being of concern at the time of the event.
• Attendees who do not feel 100% or have any minor symptoms of colds or flu on the day of the event are asked to not attend.
• Delegates may have their temperature monitored on arrival.

I have a ticket to the event but am not able to attend due to Covid-19

If you experience symptoms, have tested positive for Covid-19 or if you have been in close contact in the days prior to the event with someone who tested positive for Covid-19, we ask you to stay home and follow the event virtually.

In this case you can:

• Transfer your ticket to a colleague without any additional fees
• Move your in-person pass to CyberTech Forum 2022. We’ll also give you a free Virtual Pass so you can still join this year’s edition from home.
• Switch to a Virtual Pass and receive reimbursement for the difference between onsite and online ticket
• Get a full refund. Note if you have used the networking facilities we are unable to offer a full refund and you can opt for one of the above options.

What happens if the event is rescheduled or cancelled?

If the event is rescheduled, we will directly transfer your ticket to the new dates. This is also stated in our terms & conditions. In case the event is cancelled, you will get a full refund for your purchases.

What if I am travelling from abroad?

We are following the official guidelines from the local authorities. Based on our terms and conditions, we are not liable for any restrictions of travel set by the authorities.

If you are not able to travel due to COVID-19 restrictions, you will also be given the option to change your ticket to a ticket for the next year’s edition of the Forum. You are also allowed to sell/transfer your CyberTech Forum pass to anyone willing/able to attend physically.

How can I connect with other delegates attending the event?

We are using Brella, which is a free networking app that connects you with other attendees, joining in person or virtually. You can use the mobile and/or desktop versions of the platform to arrange 15-minute meetings based on your common interests. We will be sending joining instructions two weeks before the event. If you have not received yours and you are registered for the Forum please get in touch with a member of the team at info@fintech.global

I have another question. Where can I get help?

Email us at info@fintech.global and a member of the team will be happy to help.