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Frequently Asked Questions

Where is the event held?

The event will take place at America Square Conference Centre, 1 America Square, 17 Crosswall, London EC3N 2LB

I have a ticket to the event but am not able to attend due to Covid-19

If you experience symptoms, have tested positive for Covid-19 or if you have been in close contact in the days prior to the event with someone who tested positive for Covid-19, we ask you to stay home.

In this case you can:

  • Transfer your ticket to a colleague without any additional fees
  • Move your in-person pass to a future event organised by FinTech Global. 
  • Get a full refund. Note if you have used the networking facilities we are unable to offer a full refund and you can opt for one of the above options.

What happens if the event is rescheduled or cancelled?

If the event is rescheduled, we will directly transfer your ticket to the new dates. This is also stated in our terms & conditions. In case the event is cancelled, you will get a full refund for your purchases.

What if I am travelling from abroad?

We are following the official guidelines from the local authorities. Based on our terms and conditions, we are not liable for any restrictions of travel set by the authorities.

If you are not able to travel due to COVID-19 restrictions, you will also be given the option to change your ticket to a ticket for the next year’s edition of the Forum. You are also allowed to sell/transfer your pass to anyone willing/able to attend physically.

How can I connect with other delegates attending the event?

We are using Brella, which is a free networking app that connects you with other attendees, joining in person or virtually. You can use the mobile and/or desktop versions of the platform to arrange 15-minute meetings based on your common interests. We will be sending joining instructions ten days before the event. If you have not received yours and you are registered for the Summit please get in touch with a member of the team at info@fintech.global

I have another question. Where can I get help?

Email us at info@fintech.global and a member of the team will be happy to help.