Andrea Santolalla

COO, Hiscox Special Risks

Andrea Santolalla

COO, Hiscox Special Risks

Biography

Andrea is Chief Operating Officer for Hiscox Special Risks, the Hiscox Group division which underwrites over half of the world’s specialist corporate protection insurance premium. She oversees various change initiatives in complex international environments, with a focus on regulatory, IT, service delivery and process improvement. Recently, she successfully implemented a readiness plan and operating model to continue transacting European business, post-Brexit. Andrea also leads an operational team focused on policy and claims administration. She acts as a catalyst for operational excellence and continuous improvement to help the business achieve its growth and profitability targets.

Previously, Andrea served as Hiscox Group Head of Risk, responsible for the implementation and oversight of the enterprise risk management framework and risk governance system. She worked closely with internal and external stakeholders to ensure compliance with capital and solvency requirements and regulatory standards, including managing the production of the Group’s Own Risk and Solvency Assessments. Prior to this, Andrea was the Risk & Compliance Manager for Hiscox Re & ILS, comprising the Group’s reinsurance, retrocession and investment fund management business. Based in Bermuda, Andrea worked closely with Hiscox’s Group regulator, the Bermuda Monetary Authority (BMA). She oversaw the production of Board, Risk Committee and regulatory reporting at the Group and carrier level.

Before joining Hiscox, Andrea worked at the BMA as an insurance supervisor for some of Bermuda’s largest (re)insurance Groups. Andrea’s career in financial services began in enterprise risk management for the banking sector at Butterflied Group.

Andrea has successfully managed teams of professionals in operations, risk management and compliance. She is a director for a Hiscox agency company in the U.S., and has significant experience working with executives, boards of directors, supervisors and key vendors in various regions and markets.

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