Ian M Thompson

Group Chief Claims Officer, Zurich

Ian M Thompson

Group Chief Claims Officer, Zurich

Biography

Ian M Thompson has more than 25 years’ experience in numerous senior insurance leadership roles. His career to-date has spanned risk engineering, operational risk management, strategy development, strategic innovation, transformation and operational delivery. Ian spent 19 years with the multinational insurer RSA in a range of positions before focusing on claims 18 years ago. He led several global and UK strategic change programs before he was asked to integrate RSA’s UK motor claims operations, building an award-winning team delivering market leading service and performance. Ian joined Zurich Insurance in 2012 as European and Zurich Insurance Plc Chief Claims Officer (CCO) based in Dublin, Ireland. Two years later, he led the integration of the newly merged Europe Middle East and Africa (EMEA) regional claims operation as CCO for EMEA. Ian was appointed Zurich’s Group Chief Claims Officer in October 2018, based in Zurich, Switzerland. He is currently driving innovation, workforce and cultural transformation across 8,500 claims professionals operating in more than 40 countries and accountable for an annual claims spend of USD 19bn. He has served on the Board of Thatcham UK, Zuritel SA, Italy, and as Chairperson of Zurich Sigorta, Turkey. He is currently a Board Director of Zurich Santander Insurance America. Ian is a member of the Zurich Leadership Team. Outside of work, as well as spending time with his family, he enjoys watching live sport, walking and enjoying good food and drink. Ian is now also learning to sail and kayak in addition to building a new house. Educational background Kingston University: BSC (Hons), Applied Science University of Brighton: MSc, EIA CEDEP Executive Development Fointainebleau: Operational Excellence Programme Harvard Business School: Advanced Management Programme (Leadership, International Business, Business Administration)

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