Jonathan Phillips is the former Global Head of Operations Services & Engagement at Zurich Insurance. His career experience spans Retail Management, Human Resource Management, Training and Development, Operational Management, and Shared Services. Prior to his global role at Zurich, he held the role of Chief Operating Officer at Zurich for the EMEA Region, and has over 20 years of experience in Financial Services with Barclays, Prudential, Chubb, and AIG.
Jonathan now the director of his own consultancy business focused on insurance industry vertical. They specialise in identifying optimisation and transformation opportunities across the insurance value chain, which when realised, deliver significant competitive advantage, improvements to Customer Satisfaction, Employee Engagement, and increased Profitability.