It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this. Simha Sadasiva, the co-founder and CEO […]
In an era defined by rapid technological strides, the insurance industry stands on the cusp of an extraordinary evolution, heralding a new dawn through the prospect of a digital transformation. Amidst this profound change, the sector has emerged as a […]
InsurTech industry experts are expecting the space to bounce back in 2024 after a drastic drop in deal activity last year.
2024 marks a pivotal chapter in the dynamic world of InsurTech, where innovation and technology converge to redefine the insurance landscape. From AI-driven risk assessments to the emergence of Generative AI, this year is set to herald in a new era that will revolutionise how insurance firms operate. As digitalisation accelerates and customer expectations evolve, 2024 is set to see a disruption to traditional models, offering personalised solutions, streamlined processes, and enhanced customer experiences.
Ushur, a leading provider of AI-Powered Customer Experience Automation™ (CXA), is set to integrate its award-winning platform into the Five9 CX Marketplace, as part of a new collaboration.
Insurance, particularly life insurance, is often considered a “grudge” payment. Most consumers won’t have a relationship with their insurer beyond the initial transaction, and the customer experience suffers as a result. This is what Zinnia is on a mission to change with […]
The health and life insurance market has many challenges and trends in common with the wider insurance industry. However, it also faces its own unique hurdles, what are these and what can insurers do about them? In recent years, consumer […]
The metaverse has captured the attention of many. Mark Zuckerberg envisions a world where people “jump into” the virtual world to “do almost anything”. But doing things comes with risk, and risk needs to be priced. So where does insurance […]
