PANEL SESSION: CUSTOMER EXPECTATIONS

08 Aug 2020
16:50

PANEL SESSION: CUSTOMER EXPECTATIONS

  • How have customer expectations changed over the past decade?
  • Where do you see customer expectations heading in the next 10 years?
  • What are the best approaches to planning and executing a successful customer-centric journey?
  • How have other financial services increased the need of digital in insurance?
  • How have on demand services increased the need of rapid insurance experiences?
  • What can insurers learn about customer engagement from other industries?
  • How can insurers balance simplification of products and differentiation of their offering?
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