08 Aug 2020
PANEL SESSION: CUSTOMER EXPECTATIONS
- How have customer expectations changed over the past decade?
- Where do you see customer expectations heading in the next 10 years?
- What are the best approaches to planning and executing a successful customer-centric journey?
- How have other financial services increased the need of digital in insurance?
- How have on demand services increased the need of rapid insurance experiences?
- What can insurers learn about customer engagement from other industries?
- How can insurers balance simplification of products and differentiation of their offering?