PANEL SESSION: THE IMPACT OF COVID-19 ON THE CUSTOMER

08 Aug 2020
14:00

PANEL SESSION: THE IMPACT OF COVID-19 ON THE CUSTOMER

  • What business characteristics have been crucial for thriving over the past few months?
  • To what extent has COVID-19 impacted consumer expectations?
  • In what ways has the pandemic enabled different interactions for customers?
  • What are the negatives of the quick adoption of digital for the customer?
  • What are the positive takeaways from the rapid digitalization of the industry for the customer?
  • In what ways will the claim industry change following the crisis?
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