08 Aug 2020
PANEL SESSION: THE IMPACT OF COVID-19 ON THE CUSTOMER
- What business characteristics have been crucial for thriving over the past few months?
- To what extent has COVID-19 impacted consumer expectations?
- In what ways has the pandemic enabled different interactions for customers?
- What are the negatives of the quick adoption of digital for the customer?
- What are the positive takeaways from the rapid digitalization of the industry for the customer?
- In what ways will the claim industry change following the crisis?