Bank of the West picks Pindrop’s machine learning tech

June 8, 2018

Pindrop, a provider of voice security and authentication, has partnered with Bank of the West to enhance its customer experience.

The company’s solutions will provide fraud-detection for Bank of the West customers powered through its machine learning technology.

“Pindrop’s machine learning technology allows us to better know our customers and more effectively protect their assets,” said Patricia Nowak, head of enterprise customer experience for Bank of the West. “Using emerging technology to better serve our customers is a key initiative for Bank of the West.”

Founded in 2011, Pindrop has raised more than $122.8m to date, landing investment from the likes of Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP, among others.

For institutions like Bank of the West, Pindrop provides fraud detection solutions that highlight unusual activity and identify issues before it becomes a problem. Its multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centers establish security, identity and trust on every voice interaction.

Pindrop’s multi-factor solutions use every facet of a call, audio, voice, and metadata, to provide risk scores and unique prints using Deep Voice biometrics along with Phoneprinting and Toneprinting technologies.

Phoneprinting technology analyses over 1,300 factors of a call’s full audio to determine true device type, geo-location, and carrier, while Deep Voice biometrics builds unique profiles of known fraudsters and customers to passively identify their voices on subsequent calls. Its Toneprinting technology analyses behavioral interactions into a call center to establish patterns for both genuine and anomalous callers.

“Bank of the West will see an improved customer experience with the implementation of our solutions,” said Scott Rose, SVP of Product at Pindrop. “These results are made possible by Pindrop’s machine learning technology, which enables improved fraud detection and delivers value to the customer from the very first time they contact the bank.”