From: RegTech Analyst
Password management company LastPass faced a lot of angry customers over the weekend who were unable to access their passwords.
Customers alerted the company on Twitter as early as January 16. They said that when they had tried to access the service a message told them that an error had occurred and that they should try again later.
However, LastPass seemingly did not want to acknowledge that there were any issues and said that the company’s IT team could not see any problems.
That lasted until Monday January 20 when LastPass tweeted, “We are aware of and actively investigating reports from some LastPass customers who are experiencing issues and receiving errors when attempting to log in. At this time no service issues have been identified.”
A few hours later, the company tweeted that the issue had been resolved. “After a thorough investigation, we’ve identified and resolved the login errors caused by a bug in a recent release impacting a small set of users. This has been resolved and all services are now functional,” LastPass said.
But that did not seem to be the case as some users were still left unable to log in to their accounts. And they were quick to vent their frustration.
“You people are done. Better start interviewing bankruptcy lawyers now, if you aren’t already,” one user tweeted.
Others threatened that they would take their password management services elsewhere. This was an opportunity LastPass’ competitors jumped on. Some, like 1Password, openly began to pitch its services to the affected customers.
Then on Tuesday January 21, LastPass tweeted, “The intermittent connectivity issues that occurred this morning EST have been resolved. Our apologies for any inconvenience caused and thank you for your patience.”
Unfortunately, it seemed like the issue had not been resolved for everyone as some customers still tweeted that they were unable to access the services.
The password management industry is huge and it is only going to get bigger with some estimates predicting that the market will be worth $2.98bn by 2025.
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