Leading UK neobanks Monzo and Revolut appear to have suffered simultaneous partial service losses on Monday evening.
The problems seemingly started between six and nine o’clock. During that time, glitch-tracking website Downdetector noted over 1,500 incident reports concerning Monzo. Comparatively, there were only 67 reports about Revolut. Nevertheless, it’s own website reported that several of its services were down at the time.
However, when customers raised the issue, Revolut’s official Twitter account first said all systems were up and running. When it was presented with screenshots of its own website, Revolut replied, “Whoopsie! Already working on the fix and sorry for the trouble.”
At ten past six, Monzo’s own status page reported that it was investigating the issues. By 19.18pm the neobank said that bank transfers may have been delayed and advised customers not to retry to make a transfer unless the funds had been returned to their account. It also said that card transactions had been affected, but that it was safe to retry at the time.
Ten minutes later Monzo reported that all services were operating normally and that the challenger bank was monitoring the situation.
“Yesterday evening we experienced an issue which resulted in some failed payments and delays with our in-app chat and phone service,” a Monzo spokesperson told FinTech Global. “We’ve resolved this now and everything should be working as normal. We’re very sorry for any inconvenience caused.”
Revolut was offered opportunity to comment on this story, but did not get back to us before the story went live.
What makes the outage interesting is that Downdetector noted similar service-outage spikes for several other big companies at roughly the same time. For instance, Snapchat had over 1,200 reports on the site in the same period on Monday evening.
“We’re aware some Snapchatters are having trouble using the app right now- hang tight, we’re looking into it!” the social media platform’s support team tweeted on Monday evening.
Both video games Overwatch and World of Warcraft also faced a few hundreds of reports around the same time window.
Other sites experiencing a considerably smaller spike at the same time were Barclays, Mastercard, Deliveroo and Disney+, according to Downdetector.
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