Gila, which provides financial services with digital customer services, has collected $78m in its Series C funding round.
The investment was led by previous Gila backer Investor Insight Partners. With the capital injection, the FinTech has raised a total of $107m in funding.
Funds will be used to meet the rising demand for its services and expand its operations to all departments within organisations, as well as making strategic acquisitions.
This investment comes after a strong period of growth for Gila, which grew by over 150% in 2020, it claims.
Insight Partners managing director Lonne Jaffe said, “We are proud to expand our investment in Glia as the company continues to lead the evolution of Digital Customer Service for enterprises globally.
“Glia’s platform including CoBrowsing, video chat, and in-app messaging, provides the modern technology necessary for businesses to meet customers in their digital journeys and communicate through the customer’s channel of choice. With this capital, the company will continue to scale and keep up with skyrocketing demand.”
Gila improves web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. The company has partnered with over 150 financial institutions, insurance companies and FinTech providers.
It tools can be used for workforce management, text alerts, customer chatbot management, video chat, messaging and more.
Glia co-founder and CEO Dan Michaeli said, “Just as Zoom has transformed the way consumers communicate with colleagues, family, and friends, Digital Customer Service is changing the way businesses support and engage with customers. This is an area that has gone mainstream, as evidenced by Facebook’s recent billion-dollar acquisition of Kustomer.”
Copyright © 2021 FinTech Global
