Ontellus, a records retrieval and claims intelligence company, has partnered with Duck Creek Technologies to help insurers manage injury claims.
Duck Creek Technologies provides core system solutions to the property & casualty and general insurance industry. Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution
The integration between Ontellus and the Duck Creek Platform will give insurers the ability to order medical records and receive results within Duck Creek Claims. Ontellus said this will drastically reduce the time needed for entry of assignment information and providing workflow efficiencies.
Adjusters utilise the Ontellus retrieval service to request medical records, receive status updates, and view or download medical billing and other necessary records for the claimant. The integration allows Duck Creek users the ability to request records from Ontellus directly through Duck Creek Claims, simplifying the claims handling process for adjusters.
Darren Klauser, CEO of Ontellus, said, “Our partnership and platform integrations with Duck Creek reinforce our commitment to serve the insurance industry by streamlining the claims process for carriers during the claims handling process.
“The integrated solution reduces the cost and time associated with obtaining critical medical, pharma, employment and other key records during the claims discovery and adjudication process.”
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