Lemonade opts for Mitchel for its auto insurance division


Digital insurer Lemonade has selected claims workflow automation and total loss solutions from Mitchell to support its auto insurance division Lemonade Car.

Lemonade Car first launched in Illinois in November 2021, expanding to Tennessee and Ohio recently.

The offering features, perks for “safe and environment-conscious” customers, including discounts for low-mileage drivers as well as environmentally friendly EVs and hybrid cars.

The Lemonade app uses telematics to measure how much and how safe people drive. It also provides 24/7 on-location roadside assistance, real-time crash detection, and dispatch of emergency services.

Headquartered in San Diego, Mitchel delivers technology solutions and services to the auto insurance collision repair, disability and workers’ compensation markets. Through leveraging technologies such as artificial intelligence and cloud-based solutions, Mitchell aims to enable its customer and clients to success in today’s ever-changing environment.

Lemonade opted for Mitchell’s claims management platform to assist in its delivery of an efficient, digital claims experience for consumers purchasing auto policies.

Mitchell will support Lemonade through the automation and online delivery of auto physical damage claims management functions including loss reporting, loss profiling, trigage and damage appraisal.

Lemonade will also leverage Mitchell’s auto casualty injury claims processing solutions to automat firth party auto and third party liability claims.

Debbie Day, executive vice president and general manager of Mitchell’s Auto Physical Damage division, said, “We’re honoured to support Lemonade’s entry into the auto insurance market. At Mitchell, we continue to invest in the development of innovative, cloud-based solutions that are designed to allow our customers to work more efficiently while meeting consumer expectations for an automated, digital claims experience.

“Our auto physical damage and casualty solutions help carriers like Lemonade scale quickly as they bring best-in-class offerings to market.”

Lemonade recently closed its acquisition of car insurer Metromile, which saw Metromile shareholders receive 7.3 million Lemonade shares.

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