Mutual Benefit Group opts for Duck Creek to improve claims


Duck Creek Technologies, an intelligent solutions provider to the property & casualty (P&C) insurance market, has been selected by Mutual Benefit Group to enhance its group claims workflow.

Mutual Benefit Group, through its member companies, Mutual Benefit Insurance Company and Select Risk Insurance Company, has been providing insurance coverage for automobiles, homes and businesses through the independent agent channel since 1908.

The company selected Duck Creek’s automated text integration with SPLICE Software.

Mutual Benefit Group, an existing customer of Duck Creek OnDemand recognised the added value of SPLICE’s automated communication workflows and how they enhance the customer experience.

Duck Creek Claims is a comprehensive claims management solution that aims to help insurers manage the entire claims lifecycle.

Through thirteen different touchpoints, Mutual Benefit Group’s ability to continually keep their customers up to date with texts and email when and how they want is “truly invaluable,” Duck Creek said.

Robert Fletcher, senior partner manager, Duck Creek Technologies, said, “We are proud that Duck Creek’s partner ecosystem can enable Mutual Benefit Group to increase its customer engagement throughout the entire claims lifecycle.

“At a time when people are eager to explore new channels of communication, our customers can have a more humanized experience that is convenient, engaging, and secure. We are keen on working with ecosystem partners like SPLICE that set the bar high and take the user experience to the next level.”

Shannon Davis, claim operations manager, MBG, added, “A claim is the moment of truth for any insurance policy. This innovative communication solution allows us to meet our customers where they are and keep them fully informed throughout the entire claim process. We are very excited to be able to offer this communication channel option to our customers, and further enhance The MBG Experience.”

Duck Creek Technologies recently integrated with ExamWorks’ US IME division to provide a seamless experience to customers.

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