Agent IQ, a provider of digital customer engagement for financial services, has bagged $10m in a Series A raise.
The round was led by Mendon Venture Partners and saw participation from Acronym VC and Sierra Ventures, as well as innovative banks such as FNBO.
Agent IQ has focused its attention on the retail and commercial banking market with a commitment to helping financial institutions ensure that digital banking remains highly personal for customers.
Through its cost effective, AI augmented, scalable Lynq digital engagement platform, Agent IQ enables banks and credit unions to establish and grow happier, more loyal, more profitable relationships with customers and members.
Agent IQ said, “For years, community banks and credit unions have distinguished themselves from larger competitors and FinTechs based on the quality and depth of their customer and member relationships. As market adoption of digital banking has accelerated, however, so too has a relationship disconnect between many consumers and their financial institutions. Funding investors recognize this market opportunity and Agent IQ’s ability to address it.”
Agent IQ CEO and co-founder Slaven Bilac added, “As the banking industry embraces the concept of digital transformation, too often it has been forced to sacrifice the fostering of deep, meaningful customer relationships in the name of on-demand convenience and digital capability.
“Agent IQ exists to change this narrative. We are grateful for the trust that our investors have in our organization, and we will leverage this capital to lead community banking toward an environment where consumers derive the same level of personal benefit through the digital channel as they traditionally did through the branch, while also enabling banks and CUs to differentiate themselves with personal, seamless and efficient service.”
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