Privilege Underwriters Reciprocal Exchange (PURE), a leading policyholder-owned insurer of high-net-worth individuals, has expanded its long-standing relationship with OneShield.
PURE is a Florida-domiciled reciprocal insurer, dedicated to creating an exceptional experience for responsible high-net-worth families, providing customisable coverage for high-value homes, automobiles, jewellery, art, personal liability, watercraft, flood, fraud, and cyber fraud.
Deployed in the cloud, OneShield’s portfolio of standalone, subscription, and Software-as-a-Service (SaaS) products include enterprise-class policy management, billing, claims, rating, product configuration, business intelligence, and smart analytics.
PURE has committed to a multi-year agreement extending its use of OneShield Enterprise to include OneShield’s pre-built catalog of APIs through the Services Designer tool and unlimited access and use of the extensive use case library.
The client relationship with PURE, going back 16+ years, is among OneShield’s longest and has been highly collaborative.
Most recently, PURE and OneShield took the opportunity to advance their ongoing engagement model by identifying new best practices for sharing the latest technology developments, setting new goals for partnering at all departmental levels of PURE, and creating a formal plan to further enhance the OneShield Enterprise platform to support PURE’s rapid growth objectives.
Liza Smith, OneShield chief revenue officer, said, “The technical and executive teams at PURE have been a constant source of new ideas and feedback on a wide range of our products and processes. This is the very definition of a successful client/vendor partnership – formed at the time PURE was a startup to writing over $2-bn in premiums today.”
Last year, OneShield partnered with digital experience platform AirKit, to enrich its customer interaction capabilities.
The partnership aims to further enrich the customer interaction capabilities of OneShield’s enterprise cloud and SaaS-based technology platforms.
OneShield said that Airkit’s templated insurance solutions give its clients the capability to implement applications that unify customer data into a seamless journey across web, messaging, chat, email, and voice channels, elevating to live agents when needed.
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