Ikano Bank has collaborated with Qlik Cloud as part of its digital transformation strategy to harness the power of data and enhance overall performance by transitioning into a cloud-first organisation.
The partnership with Qlik has led to a significant increase in the use of data and analytics across Ikano Bank. It has democratised data access, making Qlik available to more bank employees, enabling them to create dashboards and self-service content, thus facilitating data-driven decision-making.
The union aims to result in tangible improvements in the customer journey. Qlik’s data insights have allowed the bank to identify areas where customers were dropping off, take prompt actions, and enhance the onboarding process. The outcome has been increased customer satisfaction and improved sales performance for the bank.
Ikano Bank is a niche European bank known for providing a variety of financial services and banking products. The bank operates in several European countries, including Sweden, Denmark, Finland, Norway, the UK, Poland, Germany, and Austria. Their services encompass savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for businesses.
Qlik Cloud is a leading platform known for its modern approach to analytics. It empowers organisations by optimizing data warehousing and provisioning, making data more accessible throughout the organization. The platform integrates data from over 30 different sources related to Ikano Bank’s finances, customers, staff, and compliance processes. Qlik Cloud’s user-friendly visual capabilities enable teams across the bank to work with data effectively, allowing for better-informed decisions.
André Berlin, Business Intelligence Manager at Ikano Bank, said, “Feeding data into the cloud was a challenge at first as it’s a lot of data to transfer every day and most of our systems are still on-premises. But with Qlik Cloud and the Qlik Data Gateway, we are in a very good position to start moving even more data and more apps to the cloud as we go forward.
“Now all our departments make use of Qlik in some way, from small solutions with just one or a few users to broader bank wide KPI dashboards with much bigger target audiences.
“A great example of where we have really benefited from Qlik is the improvements we’ve made to our customer onboarding process.The data has given us the insight to see where customers were dropping off, and also allows us to take actions and quickly follow up on the outcomes. The result is more satisfied customers and increased sales for the bank.”
Gareth Vincent, Senior Vice President of Sales, EMEA at Qlik, said, “Driving successful customer outcomes is critical for financial organisations that operate in highly competitive environments such as Ikano Bank. With Qlik Cloud, Ikano Bank has a real-time view of their data that empowers their staff to take action on informed insights that benefit both their customers and the bank.”
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