Fujitsu Limited and Banking Channel Solutions Limited have collaborated with Mizuho Information & Research Institute, Inc. to develop and deliver a tablet solution for Mizuho Bank, Ltd.
This solution empowers customers to conduct a wide range of banking activities, including deposits, withdrawals, bank transfers, account openings, and address changes directly from tablet PCs at branch offices. Fujitsu and Banking Channel Solutions provide tablet devices as subscription services, along with comprehensive operational support and multi-vendor hardware maintenance.
The partnership between Fujitsu, Banking Channel Solutions, and Mizuho Information & Research Institute aims to enhance customer service and streamline banking processes. By enabling customers to use tablets for transactions and eliminating the need for paper application forms, this initiative simplifies procedures and reduces clerical work hours, leading to improved customer service.
Fujitsu Limited is a global technology company that provides innovative IT services and solutions. Banking Channel Solutions Limited specialises in delivering banking solutions and services. Mizuho Bank, Ltd., one of Japan’s major banks, has been at the forefront of digital transformation (DX) efforts.
Fujitsu and Banking Channel Solutions have a longstanding partnership with Mizuho Bank, supporting the implementation, operation, and maintenance of branch office systems, as well as Mizuho Bank’s core system.
The collaboration also led to the development of Mizuho Bank’s new account system, “MINORI.” In response to changing customer needs and evolving lifestyles accelerated by the COVID-19 pandemic, Mizuho Bank has been introducing tablet devices to its branch offices since 2014, with a focus on enhancing customer service and administrative processes. To further improve customer convenience and satisfaction, Fujitsu is expanding the use of in-branch tablets and introducing new services.
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