In today’s fast-paced digital landscape, streamlining insurance processes is a top priority for both insurers and insureds. One significant aspect of this transformation is simplifying document submissions. Allowing insureds to scan and submit documents online via a web portal not only saves valuable time, but also increases automatic processing rates. Scanbot SDK explores the implementation of this feature using a Web SDK (Software Development Kit) for document scanning.
Many insurance companies have mobile apps that enable customers to scan and upload claims-related documents using their smartphones or tablets. However, not all users prefer to download a dedicated app. Fortunately, this valuable feature can also be accessible through web browsers, thanks to a JavaScript-based SDK, enabling insureds to effortlessly scan and submit documents directly from the insurance company’s customer portal.
The insured begins by logging into the customer portal, where they initiate the claim process by clicking on a button labeled “Submit Document” or a similar option. If they are using a desktop computer, they can scan a QR code with their smartphone’s camera. Alternatively, they receive a unique URL related to the claim via email or SMS, which directs them to the document scanning interface.
Using their device’s camera, the user scans the document they wish to upload. The built-in user guidance and auto-scan feature ensure the production of high-quality scans suitable for automated processing in the backend. If necessary, the insured can edit the scan using the cropping tool.
The scanned document is then transmitted to the insurer’s backend, where it undergoes automatic processing. The user can check the status of their submitted documents via the customer portal at any time. Thanks to automated claim processing, they receive their reimbursements promptly.
Key Features of a Professional Web SDK:
- Ready-to-Use UI Components: These components facilitate customiaation and branding of the document scanner interface, allowing it to seamlessly blend with the insurer’s branding.
- Compliance with Privacy Regulations: An SDK that handles sensitive data must adhere to privacy regulations like GDPR and CCPA. It should never connect to third-party servers to ensure maximum data security.
- Simple Integration and Support: A well-documented and easy-to-integrate SDK enables the quick development of a prototype, ensuring a short development time. Access to rapid support is essential in case any issues arise during the integration process.
One notable option for insurers seeking a powerful Scanning SDK is the Scanbot SDK, which offers unlimited scanning at a fixed price. It serves as a reliable data capture solution for mobile and web app integration, supporting all common platforms and frameworks.
With the JavaScript-based Web Document Scanner SDK from Scanbot, insurers can swiftly implement browser-based document uploading for their customers. The SDK’s robust scanning features are easily integrated into any website or web app, supported by comprehensive documentation.
The company’s intuitive user interface, coupled with its built-in computer vision algorithm, offers insurers the prospect of increasing their automated processing rates significantly, in a move that could transform how a carrier operates.
In the era of digital transformation, leveraging Web SDKs for online document submissions is a significant step towards enhancing the insurance experience for both insurers and insureds. By offering a streamlined, web-based solution, insurers can not only simplify the document submission process but also ensure high-quality scans, automated processing, and an overall improved workflow.
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