Eltropy, known as the premier digital conversations platform for community financial institutions (CFIs), has revealed its collaboration with Portico by Fiserv, a comprehensive account processing platform.
Fiserv, a Fortune 500 company and global leader in payments and financial technology, offers a range of solutions including digital banking and merchant processing. Eltropy excels in AI-driven communication tools, enhancing operations and member engagement for CFIs.
The partnership aims to leverage Eltropy’s advanced technological capabilities, such as Text, Video, Secure Chat, and chatbot technology, within Fiserv’s Portico system. This integration is designed to empower credit unions to improve their operational efficiency and member engagement, meeting evolving member demands and positioning for future growth.
Through the partnership credit unions will be able to sync contacts effortlessly, send promotional texts, and engage in personalized one-on-one conversations.
Central to this partnership is the introduction of the nightly member sync-up feature by Eltropy, allowing credit unions to seamlessly integrate member data into Eltropy’s platform. This integration provides a comprehensive and unified view of member interactions, boosting member segmentation, satisfaction, and loyalty.
Looking ahead, Eltropy plans to further strengthen this partnership by introducing features like alerts and tracking for opt-in and opt-out. These advancements will enhance credit unions’ member engagement strategies and drive superior results.
“Fiserv’s VP of Product Management & Strategy for Credit Union Solutions, Vanessa Stock, said, “Integrating Eltropy’s innovative messaging capabilities into our Portico core banking platform allows credit unions to streamline communication and enhance member engagement. Messages can now be sent directly from the application, cutting call center wait times and building stronger member relationships.”
Eltropy’s VP of Strategic Partnerships, Jason Smith, commented, “This partnership with Fiserv allows us to boost efficiency and improve communication capabilities and security – including two-factor authentication – for even more community financial institutions. This integration has the potential to elevate member engagement across all channels, equipping credit unions with the tools they need to thrive in today’s competitive landscape.”
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