How Smart Communications and Guidewire are transforming P&C insurance


Smart Communications and Guidewire have recently celebrated surpassing 120 mutual customers, a testament to their successful partnership.

The collaboration between Smart Communications and Guidewire is rooted in a shared commitment to the property and casualty (P&C) insurance industry. Their partnership focuses on cloud innovation and customer success, aiming to revolutionize the insurance sector with cutting-edge technology

Smart Communications excels in providing modern enterprise Customer Communications Management (CCM) software through SmartCOMM and digital forms through SmartIQ™. Guidewire, on the other hand, offers an exceptional insurance operations suite with Guidewire Cloud, known for its best-in-class services. Together, they facilitate insurers in optimizing policyholder experiences and agent engagements.

This alliance has resulted in a comprehensive solution that combines the strengths of both companies. They focus on cloud-first strategies, integrating across enterprises to manage complexities and compliance. Professional services teams from both sides work diligently to ensure seamless implementation for their customers.

The partnership has led to a robust tech ecosystem, offering mutual customers access to the Guidewire and Smart Communications Marketplaces. Here, they can find pre-built accelerators and integrations with other leading customer experience technologies and applications. This collaboration reduces internal silos and enhances customer understanding.

Guidewire Vice President, Global Technology Alliances, Will Murphy, emphasized, “Achieving this commendable milestone is the result of a powerful partnership that is based on mutual trust, aligned business goals and a drive for pure cloud innovation. Together, we remove the integration complexity so our mutual customers can deploy quickly.”

Chuck Fazio, Vice President of Global Partners and Alliances at Smart Communications, shared, “Together, our companies have found successful channels for driving business on an ongoing basis. And although our sales teams work closely together all year long, the highlight of each year is always Guidewire Connections, where we celebrate both our partnership and our joint customers.”

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