Solera, a leading provider of vehicle lifecycle management solutions, joins forces with STELLA Automotive AI to introduce a groundbreaking solution named ServiceAgent AI.
This collaboration aims to leverage cutting-edge artificial intelligence technology to revolutionise automotive customer experiences, enhancing operational efficiency and boosting customer engagement.
The partnership between Solera and STELLA Automotive AI is driven by the shared goal of transforming the automotive industry by introducing innovative solutions that address key challenges faced by dealerships and service centres.
With ServiceAgent AI, both companies aim to streamline operational processes, automate routine tasks, and provide personalised customer experiences, ultimately leading to increased profitability for their clients.
The launch of the innovative offering represents a significant advancement in automotive customer service, enabling dealerships and service centres to provide unparalleled support to their customers.
By automating routine tasks and leveraging AI-driven insights, ServiceAgent AI empowers service teams to focus on delivering exceptional customer experiences, ultimately driving increased satisfaction and loyalty.
Solera is renowned for its comprehensive vehicle lifecycle management solutions, offering a range of services aimed at optimising various aspects of the automotive industry, from insurance to repair and maintenance.
Their commitment to excellence and innovation has established them as a leader in the field, with a focus on delivering exceptional value to their customers.
STELLA Automotive AI specialises in developing AI-powered solutions tailored to the automotive sector.
Their cutting-edge technology, including conversational AI and digital voice assistants, is designed to enhance customer engagement and streamline communication processes within dealerships and service centres.
Nicole Case, AVP Global BPO Operations, Solera, stated, “This new partnership between STELLA and Solera generates a powerful synergy, combining the cutting-edge technology of Stella AI with Solera’s top-notch end-to-end service offerings, all underpinned by a mutual commitment to providing unparalleled customer satisfaction. The introduction of Solera’s ServiceAgent AI represents a significant advancement in improving service efficiency and customer satisfaction for our clients.
“ServiceAgent AI is a game-changer for dealerships and service centers, automating routine tasks and leveraging AI to free up service teams to focus on customers in the bay. By simplifying appointment management and providing exceptional customer support, our service creates a more personalised and efficient service, enhancing the overall dealership experience,” she contimued.
Stella AI’s CEO, Rich Sands, added, “This partnership with Solera exemplifies STELLA Automotive AI’s dedication to innovation and driving the automotive industry forward. By automating routine tasks and streamlining communication processes, they aim to enhance the overall customer experience and boost profitability for their clients. Their state-of-the-art AI platform, Stella, enables effortless connections among Brands, Dealers, and Customers, resulting in significant time and cost savings, as well as an unparalleled guest experience. The benefits of AI continue to expand, and it is exhilarating to see its implementation within the automotive industry.”
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