DocStribute, a RegTech firm based in London, has appoined Manila McLean as an independent Non-Executive Director.
Manila brings extensive expertise in digital transformation within the financial services sector, most recently serving as the Group Chief Information Officer at Newcastle Building Society.
DocStribute operates within the RegTech industry, providing innovative technological solutions designed to meet the stringent demands of regulatory compliance in the financial sector. The company specialises in enhancing customer engagement through secure and compliant digital communications, which are critical for meeting emerging standards such as the Consumer Duty regulations.
Manila McLean has been appointed as an independent Non-Executive Director at DocStribute. With a robust background spanning over two decades in financial services, Manila’s career highlights include roles such as Digital Director and later, Chief Information Officer at Newcastle Building Society. Her prior position as Head of Digital at Tesco Bank also underscores her profound impact on digital strategy in financial services.
Prior to her current role, Manila was instrumental in digitising operations and enhancing customer service at Newcastle Building Society, preparing the institution for technological advancements and regulatory changes. Her strategic focus on digital customer experiences is particularly aligned with DocStribute’s mission to revolutionise customer interactions through technology.
DocStribute has recently secured its third building society client and is expanding its technological deployment to include a Tier One bank. This expansion is timely, as the financial industry faces increasing pressure to enhance customer communication and understanding, driven by the new Consumer Duty requirements.
DocStribute Chair Phil Shelley commented, “I am delighted to welcome Manila to the board. She brings a wealth of experience in digitising the financial services sector. Her experience in driving excellent customer service by delivering a digital experience that customers enjoy engaging with is incredibly relevant to docStribute’s ambition to do the same.”
Manila McLean added, “I am really pleased to be joining docStribute at this exciting time in its development. The team has done a great job in developing a customer solution that provides an answer to the combined regulatory challenges of Durable Medium and Consumer Duty. The ability to measure customer engagement with important regulatory documents allows financial institutions, both large and small, to ensure they are doing all they can to help their customers understand these communications.
“I very much look forward to working with the team as they continue to develop their technology and as they seek to help more financial services companies meet their Consumer Duty requirements.”
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