Clearcover, a leading InsurTech, is set to elevate its customer service experience through a new partnership with Ada.
The collaboration will see Ada’s generative AI-powered tool integrated into its platforms, according to InsurTech Insights.
The solution integrates directly with Clearcover’s internal systems, knowledge bases, and policies, offering action-oriented capabilities such as retrieving information from Clearcover’s proprietary Policy Administration System and collecting relevant customer data.
Clearcover’s customer-facing generative AI solution, developed in collaboration with Ada, enhances the workflow for Clearcover’s Customer Advocates.
This solution, available 24/7 via Clearcover’s website and mobile app, significantly reduces wait times while providing quick, precise, and mindful responses to customer inquiries. Within the first month of launch, over 35% of Clearcover customer chat inquiries were automatically resolved.
Clearcover Chief Product and Innovation Officer Adam Fischer, delved into the success of the partnership, “Our customers expect the best digital customer experiences in the insurance industry and Ada helps to make that a reality. Combining the power of our API-first custom policy administration system with Ada’s technology provides a next-level customer experience while reducing operational costs and improving overall efficiency.”
Ada Chief Product and Technical Officer Mike Gozzo, added, “Unlike chatbots, ‘AI Agents’ for customer service are designed to intelligently reason through problems, learn from interactions, and make decisions. They’re no longer passive tools waiting for our input. These intelligent agents are proactive partners, capable of understanding our needs and helping us make the most advantageous decisions.”
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