NMI, a global leader in embedded payments, is bolstering its support operations with the launch of a new office in Cape Town, South Africa.
This strategic move aims to elevate NMI’s partner experience by delivering faster and more efficient support while introducing a premium support offering tailored to meet the evolving needs of its global customer base.
The expansion into Cape Town signifies a pivotal milestone in NMI’s global growth strategy, as it establishes a dedicated team of support analysts to cater to the needs of independent sales organisations, payment professionals, and independent software vendor partners worldwide.
Alongside partner success managers, this team will provide round-the-clock assistance, particularly for partners opting for premium-level support.
The city’s vibrant ecosystem of payments and technology expertise makes it an ideal location for NMI’s expansion.
By tapping into the local talent pool, NMI aims to further enhance its partner experience and leverage the region’s innovation hub to elevate its offerings.
NMI is renowned worldwide for its expertise in embedded payments, providing innovative solutions to facilitate seamless transactions across various industries.
Speaking on the news, Vijay Sondhi, CEO at NMI, said, “Our expansion into South Africa marks a significant milestone in NMI’s journey to enhance our partner experience and support capabilities. We are committed to investing in our partners’ success by delivering faster support, quicker outcomes and a premium offering that ensures our partners can continue to scale and grow their business. Additionally, we recognise Cape Town as a key hub of innovation, and are committed to leveraging that local expertise to elevate our offerings.”
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