Insurity has partnered with Glia to launch a new platform designed to modernise and improve the way insurance carriers and MGAs interact with policyholders and agents.
The offering, known as the Insurity Interaction Platform, will be powered by Glia and has been built to meet the evolving demand for seamless, efficient communication channels that can enhance customer experiences and operational efficiency.
The platform is a cloud-native solution designed to facilitate better interactions between insurance companies and their stakeholders.
It enables underwriters and agents to collaborate efficiently on-screen, enhances communication across various channels (including phone calls, chats, video calls, and SMS), and streamlines the claims process.
The solution is also integrated with Insurity’s existing solutions for policy, billing, and claims management, offering a comprehensive digital experience.
It is expected that the platform will deliver several notable benefits, including a threefold increase in online policy application conversions, a 20% reduction in call centre average handle time, and a 25% boost in policyholder satisfaction.
By partnering with Glia, a leader in customer interaction technology, Insurity aims to provide a cutting-edge solution that enables insurers to offer a more personalised and effective customer experience.
Dan Michaeli, Chief Executive Officer at Glia, commented, “Glia is proud to partner with Insurity to launch the Insurity Interaction Platform, powered by Glia. Our collaboration brings advanced digital interaction capabilities to the insurance industry, enabling carriers and MGAs to interact with their customers and agents more effectively and efficiently. The ChannelLess™ platform empowers insurers to engage policyholders, agents, and potential customers in any channel to provide an effortless, personalised experience.
Sylvester Mathis, Chief Insurance Officer at Insurity, remarked, “We are thrilled to introduce the Insurity Interaction Platform, powered by Glia, which will revolutionise how carriers and MGAs connect with their policyholders and agents. This platform not only boosts efficiency and customer satisfaction but also creates new revenue opportunities by facilitating smoother and more intuitive interactions. It’s a significant step forward in our commitment to delivering exceptional digital solutions to the insurance industry.”
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