IntelePeer, a leading provider of AI-powered communications automation, has announced the successful completion of a $140m growth funding and debt financing round.
This strategic investment was co-led by Savant Growth LLC and VantagePoint Capital Partners, with additional backing from Savant’s limited partners, including Coller Capital, Hollyport Capital, Manulife Investment Management, and Achmea.
The debt financing was led by Vector Capital through its new direct credit strategy, Vector Velocity. Stifel, Nicolaus & Company, Inc. acted as financial advisor to IntelePeer.
IntelePeer specialises in providing AI-driven solutions for automating communications across various channels.
Fortune 500 and large mid-market firms across insurance, healthcare, retail, financial services, logistics, and transportation verticals are leveraging IntelePeer’s domain-specific AI Agents to enhance their customer service initiatives and experiences.
The newly secured funding will support IntelePeer’s mission to continue reinventing the contact centre and advancing their AI Agent portfolio. The investment will also boost their product development, sales, and marketing efforts, ensuring they remain at the forefront of AI-driven customer service automation.
Since 2020, IntelePeer has been implementing communications AI and automation, with significant acceleration following the adoption of Gen AI.
Their solutions include an omnichannel communications workflow engine and call centre integrations, delivering high levels of self-serve automation for their clients.
IntelePeer CEO Frank Fawzi commented, “IntelePeer grew its AI business by more than 100% year-over-year and is forecasting further acceleration, as a result of our commitment to reinventing the contact centre through customer self-service automation. This funding is further validation of this long-term goal. Our unique sales process harnesses Gen AI to extract why consumers contact a business. The collected data is used to develop an intent map that identifies what AI use cases will deliver the highest ROI with the best possible customer experience and can be used to create reports ready for executive and board presentations. This funding will enable us to continue growing our AI Agent portfolio, significantly increasing our investment in our product and development teams as well as our sales and marketing initiatives.
“The advent of Gen AI has opened the floodgates for businesses to realise massive operational efficiencies while vastly improving customer experience. The measures we have taken, including our partnership with Microsoft Azure OpenAI, ensure the guardrails are in place for responsible AI implementation, a key consideration for all clients looking to implement AI. It’s exciting to have this new backing from investors, and we’ll continue to move forward in developing top-tier AI Agents that provide our customers with best-in-class security and compliance.”
Javier Rojas, Founding Partner, Savant Growth, added, “IntelePeer has been implementing communications AI and automation since 2020 but saw an acceleration after adopting Gen AI which radically increases ROI for customers. While IntelePeer’s workflow capture and guardrails result in rapid reliable implementations, its market leading product success results from its whole product offering including its omnichannel communications workflow engine, call centre, integrations and voice quality experience which provides the contact centre with full self-serve automation for approximately 65% of calls across its customers.”
Nick Ghoussaini, Head of Credit at Vector Capital, remarked, “We are excited to draw from our deep credit investing experience to provide a flexible financing solution to IntelePeer and support the company’s transition to its next phase of growth. As the use of AI continues to rapidly grow within the contact centre solutions sector, we look forward to leveraging our proven operating support and technology expertise to ensure IntelePeer is best positioned to capitalise on AI expansion opportunities.”
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