Health and Protection insurers are increasingly out of step with consumer expectations. As customers grow used to slick, intuitive services from tech giants like Uber and Amazon, many insurers remain mired in legacy systems and outdated thinking, according to Comarch.
Unlike more agile sectors such as Property and Casualty, Health and Protection providers have been slow to modernise.
As a result, both customer experience and internal efficiency are suffering. Poor integration, clunky processes, and frustrated staff are now common across the board.
Legacy tech is stalling progress
Octopus Energy is a standout example of how digital-first strategies can reshape a traditional industry. With its focus on gamification, transparency, and customer engagement, it has disrupted the energy space—and insurers should take note.
For insurers, the core issue is outdated technology. These systems create silos, restrict innovation, and ultimately hurt business performance. The risk of standing still is becoming more dangerous than the risk of change.
Comarch steps in to support transformation
Comarch, a long-established software partner to Europe’s top insurers, is helping the industry modernise. Its offerings span customer experience, enterprise management, business intelligence, and cyber security—all tailored to support insurers in transitioning toward a more agile, digital future.
Transformation doesn’t need to be immediate—but it must begin. Partnering with experienced providers like Comarch can help Health and Protection firms catch up with the pace of change and stay ahead.
Read the full blog from Comarch here.
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