FIS has introduced its new Investor Services Suite, an end-to-end platform aimed at transforming the investor servicing process for financial institutions and both alternative and traditional fund managers.
The company said the launch comes at a time when the capital markets industry faces mounting pressures. Joint research from FIS and Chartis forecasts the alternative assets market will surpass $20tn by 2025, but heightened regulatory controls and rising operational demands are fuelling demand for more efficient, streamlined solutions.
FIS provides a wide range of technology solutions to clients across banking, capital markets, and merchant services. Its products are used globally to support digital transformation, compliance, payments, and investment operations.
The Investor Services Suite is designed to optimise end-to-end investor lifecycle processes, from faster customer onboarding to enhanced screening capabilities. By enabling automation, the solution supports improved operational efficiency and helps clients meet regulatory obligations across multiple jurisdictions.
The platform serves hedge funds, private equity, hybrid funds, and retail fund structures, offering rapid onboarding through digital channels, including integration with identity verification systems. It features configurable anti-money laundering (AML) and Know Your Customer (KYC) tools, enabling advanced screening and compliance in diverse regulatory environments. Other functions include efficient cash management, sophisticated fee engines for precise calculations, and flexible reporting capabilities.
FIS said the product is built to enhance client experiences, drive transparency, and improve trust between fund managers, administrators, private banks, and their investors. By facilitating modernised operations, it aims to unlock insights for more informed strategic decision-making across the investor lifecycle.
FIS SVP, group executive Matt Stauffer said, “Managing investor servicing processes has long been a pain point for fund managers and administrators, especially given increasing regulatory demands, cost pressures and client expectations for personalised services. By enabling greater levels of automation, financial institutions can streamline their investor servicing lifecycle and position themselves for long-term success in a highly variable environment.”
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