Talkdesk has expanded its collaboration with Microsoft, unveiling new integrations designed to enhance customer experience and streamline enterprise communication.
The move introduces two major updates: an embedded Talkdesk experience within Microsoft Teams, and the availability of Talkdesk Customer Experience Automation (CXA) on Microsoft Azure Marketplace.
Through the enhanced Teams integration, Talkdesk brings advanced contact centre capabilities directly into the Teams platform. This allows agents, supervisors, and other staff to collaborate seamlessly in one environment. By embedding Talkdesk Workspace inside Teams, users can avoid constant app switching, leading to faster collaboration, improved workflow, and more unified customer interactions. The integration also offers advanced routing and omnichannel support, ensuring that businesses can deliver consistent service quality while reducing inefficiencies.
Microsoft EMEA chief technology officer for Digital Natives Jaime De Mora said, “At Microsoft, we’re committed to empowering organizations with collaborative solutions that drive meaningful results. Embedding Talkdesk’s advanced contact center capabilities into Microsoft Teams helps customers strengthen employee productivity and deliver more seamless customer interactions within the flow of work.”
In addition, Talkdesk CXA is now available on Microsoft Azure Marketplace, providing enterprises with quicker access to deploy AI-powered customer service agents. These intelligent systems not only handle direct customer interactions but also automate back-end tasks, helping organisations improve resolution times and customer satisfaction. With its flexibility to operate across cloud, hybrid, or on-premises environments, CXA can integrate into existing infrastructure without disruption.
Microsoft Portugal general manager Andres Ortolá said, “Portugal continues to lead in AI innovation, and this collaboration with Talkdesk reflects how Microsoft’s cloud and AI infrastructure can support digital firms in delivering more intelligent and connected customer experiences. By integrating Talkdesk’s capabilities into Microsoft Teams and making CXA available on Azure Marketplace, we’re helping organizations enhance service delivery and explore new ways to engage customers—securely, efficiently, and at scale.”
Talkdesk chief revenue officer and senior vice president of strategic alliances and partnerships Al Caravelli said, “The expansion of our Microsoft partnership showcases our commitment to helping enterprises deliver exceptional customer experiences inside the tools their employees use every day.
“Embedding Talkdesk Workspace inside Microsoft Teams and making CXA available through the Azure Marketplace means customers can accelerate innovation, streamline collaboration, and drive meaningful business outcomes.”
This announcement builds on Talkdesk’s long-standing partnership with Microsoft, including its recognition as Microsoft Digital Native of the Year in 2023 and collaborations with companies like SD Worx. The newly integrated Talkdesk for Microsoft Teams is available through the Teams AppSource marketplace, while Talkdesk CXA can now be accessed on Microsoft Azure Marketplace.
Read the daily FinTech news
Copyright © 2025 FinTech Global
