As FinTech firms expand across multiple markets, maintaining effective compliance operations has become a cornerstone of sustainable growth.
For Singapore-based Osome, which supports over 27,000 SMEs across Asia, scaling efficiently while managing risk was a key challenge.
Operating in Singapore, Hong Kong, Malaysia, and the Philippines, the company provides digital accounting, company formation, and compliance services for e-commerce entrepreneurs on platforms such as Amazon, eBay, and Shopify.
The challenge
With clients in high-risk regions, Osome faced mounting pressure to uphold rigorous AML and KYC standards. However, its manual adverse media screening process was slow and error-prone, often generating false positives that consumed analysts’ time. Each review took up to 20 minutes, limiting the team’s ability to focus on complex, high-risk cases. The growing workload, language barriers—particularly when analysing media in Chinese—and the impracticality of expanding the team made automation essential.
The solution
To overcome this bottleneck, Osome turned to Vivox AI, an AI-driven compliance technology provider. Vivox uses pre-trained AI agents to automate tasks such as AML monitoring, adverse media checks, and onboarding.
The platform leverages natural language processing (NLP) to search across multiple sources, including Google, Baidu, and Yandex, analysing more than 200 articles in less than a minute.
The implementation was completed in just seven days through an API integration, allowing Osome’s analysts to access Vivox’s AI-powered tools directly within their existing workflows. The results were striking: client screening time dropped from 20 minutes to just two, false positives fell by 90%, and analyst capacity increased by 30%.
Conclusion
Through its partnership with Vivox AI, Osome achieved a major leap in compliance efficiency, balancing growth and regulatory rigour.
Osome managing director Deepti Laddha said, “With Vivox, we’ve been able to accelerate onboarding, streamline compliance checks, and achieve meaningful cost and time savings — all without compromising accuracy.”
Read the full post on RegTech Analyst.
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