Established in 1926, Banque Raiffeisen stands as one of Luxembourg’s most trusted banking institutions. For nearly a century, it has operated with a focus on customer-first values, transparency, and solid governance. Now, the bank is entering a new era of digital transformation through its partnership with nCino, a global leader in cloud banking solutions.
Through nCino’s connected platform, Banque Raiffeisen aims to streamline credit operations, strengthen compliance, and accelerate lending processes. The collaboration will enable the bank to enhance customer experience with faster loan processing and fully digital workflows.
The challenge
As one of Luxembourg’s oldest cooperative banks, Banque Raiffeisen was still heavily reliant on paper-based workflows that hindered efficiency and raised compliance concerns. Internal audits and regulators alike highlighted the need for digital reform.
“Our main goal was to remove paper and digitalise the entire chain – from customer application to back-office processing through the full lifecycle of credit,” Banque Raiffeisen programme manager Clément Loubeyres said.
The decision: build or buy
The bank’s IT department initially leaned toward developing an in-house solution, while the wider business teams advocated for partnering with an experienced provider.
After comparing several market alternatives and considering the time and complexity involved in internal development, Banque Raiffeisen selected nCino for its robust platform and deep understanding of both technical and business needs.
“We wanted to follow standard processes on credit granting and not rebuild our current solution with all the complexity and customisation we’d made on our existing core banking system,” Loubeyres noted.
The implementation
Banque Raiffeisen chose a phased rollout for the project. The first stage focused on retail mortgages, with commercial lending to follow later.
“nCino experts helped us define the different implementation lots and strategy,” Loubeyres said. “During implementation, they’ve brought experience from other projects to help us choose the right solutions.”
Key expected benefits include:
Elimination of manual, paper-based processes across credit workflows
Improved turnaround time from application to loan offer
Enhanced compliance and standardisation across departments
Advanced reporting capabilities for commercial and executive teams
By decoupling credit data from the core banking system, the bank gains access to real-time insights across the organisation, boosting both decision-making and customer satisfaction.
Looking ahead
With the first phase nearing completion, Banque Raiffeisen is already planning its next steps—exploring artificial intelligence (AI) for process optimisation. One of the key areas under review is document classification, where AI could drastically reduce manual workloads and speed up decision-making.
“Our partnership with nCino is definitely long-term. The main objective is to continue improving time to offer, standardising processes, following regulations, and defining the future of credit granting in Luxembourg,” Loubeyres said.
For other institutions considering similar digital transformations, Loubeyres advises early strategic clarity: “Do you want to recreate your current processes, or do you want to adopt standard processes created by a solution made for credit granting? That’s the choice you have to make at the start of your project.”
From paper-based workflows to AI-powered credit management, Banque Raiffeisen’s collaboration with nCino is setting a benchmark for Luxembourg’s evolving banking landscape.
Read the full blog from nCino here.
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