Post Office has signed a new five-year agreement with Cash Access UK to continue operating Banking Hubs across the UK, reinforcing its central role in maintaining access to cash and face-to-face banking services for local communities and small businesses.
According to Financial IT, under the agreement, which begins on 1 January 2026, Post Office will continue to operate the existing network of 200 Banking Hubs and support the Government’s ambition to reach 350 Banking Hubs by the end of this Parliament.
The renewed contract extends a partnership that has become increasingly important as high street bank branch closures leave many communities with limited in-person banking options.
The deal comes at a time when millions of individuals and small businesses continue to rely on cash services for everyday transactions. For many towns and villages, Post Office branches and Banking Hubs are now the only remaining physical locations where customers can withdraw cash, deposit money, and carry out routine banking tasks. The agreement aims to ensure continuity of these services at scale, particularly in areas most affected by bank closures.
The new contract also aligns with the launch of Post Office’s updated Banking Framework agreement, which involves 30 of the UK’s largest banks and building societies. Together, these arrangements are designed to safeguard the ability of communities to access and deposit cash at thousands of Post Office branches nationwide, providing long-term certainty around the UK’s cash infrastructure.
Post Office financial services director Ross Borkett highlighted the organisation’s role in underpinning access to cash across the country. Post Office financial services director Ross Borkett said, “Access to cash in the UK has and always will be underpinned by the Post Office network.”
He added that the renewed partnership reflects a shared commitment to expanding the Banking Hubs model. Post Office financial services director Ross Borkett said, “I’m delighted that this agreement renewal with Cash Access UK ensures our long-term commitment to work together as we and our postmasters continue to play an important role in delivering on the Government’s commitment to have 350 operating Banking Hubs by the end of this Parliament.”
Borkett also pointed to the potential for further expansion, driven by the experience of postmasters already delivering daily cash services. Post Office financial services director Ross Borkett said, “We believe that there’s scope for many more Banking Hubs to be opened and operated by our highly experienced postmasters who already provide access to cash to customers every day in their post office branches.”
Emphasising the operational role of Post Office in the Banking Hubs model, he said, “Banking Hubs simply wouldn’t exist without the Post Office’s role in developing and operating them.” He continued, “Postmasters are at the heart of their local communities offering outstanding service and are the natural partner to operate Banking Hubs given their expertise when it comes to providing face-to-face everyday banking services.”
According to Post Office, the combination of the new Banking Hub agreement and the wider Banking Framework, both effective from 1 January, will help protect access to cash for at least the next five years. Post Office financial services director Ross Borkett said, “This new Banking Hub agreement, alongside our new wider agreement with the banks, both of which come into effect on 1st January, safeguards the UK’s access to cash for the next five years.”
The announcement follows the opening of the 200th Banking Hub earlier this month in Billericay, marking a milestone in the rollout of the model. Post Office said it looks forward to continuing its partnership with Cash Access UK as it works to grow the Banking Hubs footprint across the country.
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