Securian Financial, a long-standing provider of insurance and protection products for financial institutions and associations, has launched My Coverage, a new digital portal for credit insurance and debt protection claims.
The My Coverage portal is designed to simplify how customers file and track claims for coverage purchased through their financial institution or association. Securian Financial said the platform delivers a faster, clearer and more supportive experience, particularly during difficult life events when customers need timely assistance.
Built using extensive customer research and a user-centred design, My Coverage allows claimants to submit claims online, securely upload documentation and track progress in real time. The portal is available 24/7, mobile-friendly and provides instant access to payment information, reducing paperwork and uncertainty throughout the claims process.
The portal is intended for individuals navigating job loss, disability, illness or bereavement. Claimants create a secure personal account, with encrypted and confidential data, enabling them to manage their claim at any time. Once all required documentation has been received, Securian reviews claims within 7–10 calendar days, with approved payments sent directly to the customer’s financial institution.
My Coverage also supports financial institutions and associations by improving service quality and meeting growing consumer expectations for digital, self-service experiences and proactive communication.
Securian Financial second vice president for Business Services Ross Stedman said, “My Coverage represents a major step forward in how we support people when they need us most. We designed this experience to be intuitive, transparent and compassionate—giving customers confidence that their claim is being handled with care, while helping our financial institution and association partners deliver the exceptional service their customers and members deserve.”
My Coverage is available nationwide via securian.com/mycoverage.
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