Symetra Life Insurance Company, a subsidiary of diversified financial services firm Symetra Financial Corporation, has announced a partnership with Empathy, a platform helping families navigate the practical and emotional challenges of loss, to offer bereavement support to its group life insurance beneficiaries at no additional cost.
Through the partnership, Symetra’s Workforce Benefits division will provide policyholders access to Empathy Loss Support™, extending its life insurance offering beyond financial protection to include comprehensive post-loss assistance.
The move comes as data highlights the significant burden placed on grieving families, with Empathy’s 2024 report, The Cost of Dying, finding that the average family spends $12,616 on loss-related expenses and takes 15 months to complete associated administrative tasks.
The Empathy platform is designed to go beyond traditional bereavement or employee assistance programme offerings, combining emotional and logistical support with digital tools. Services available to beneficiaries include personalised care plans, a dedicated care team member, grief resources, funeral planning assistance, identity theft protection, and an award-winning app. Each experience is tailored to the individual family’s needs.
Symetra Workforce Benefits vice president Todd Dzen said, “We understand the challenges that loss brings, including grief, and are dedicated to being there for our customers every step of the way. We’re pleased to offer Empathy’s services as part of Symetra’s commitment to support families during their journey.
“Through our Empathy partnership, we can expand needed support to beneficiaries in navigating the myriad aspects of loss in addition to the financial safety net offered by life insurance.”
Empathy co-founder and CEO Ron Gura said, “We are proud to work with Symetra as they expand their Group Life insurance offering to beneficiaries and demonstrate their commitment to care and innovation. By meeting families where they are, beneficiaries receive the essential and meaningful support they need following a loss.”
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