Finastra has introduced a new AI-powered solution designed to help financial institutions manage payment operations more efficiently.
The company announced the launch of OperatorAssist, a tool that integrates with its payment hub user interface to support banks in handling payment exceptions, reducing operational errors and lowering the cost of processing payments.
The new product has been developed to address persistent challenges in payments operations. Payment errors and exception handling continue to consume considerable time and resources for banks, often requiring extensive manual investigation and repair processes. Finastra said OperatorAssist aims to tackle these inefficiencies by automating parts of the analysis process, providing repair recommendations and guiding users through resolution steps, ultimately reducing the manual workload for operations teams.
Finastra provides technology solutions for financial institutions across lending, payments, treasury and capital markets. Its platforms are used by banks and financial institutions globally to support digital transformation, improve operational resilience and streamline core financial processes. The company’s payments solutions are designed to support modern payment infrastructures, including cloud-native and ISO 20022-enabled systems.
OperatorAssist is built to help banks improve the speed and accuracy of payment investigations and exception handling. By using artificial intelligence to analyse payment issues, the system can identify potential fixes and provide step-by-step guidance for users resolving payment errors. Finastra said the solution is designed to reduce investigation times, improve accuracy and enable faster completion of payment workflows.
According to the company, early results suggest the tool could deliver efficiency improvements of more than 20%. Finastra said the platform can reduce manual investigation time by between 20% and 30%, potentially saving users more than 1.5 hours each day. The system also aims to improve client outcomes by reducing resolution times, streamline reporting and investigations, and accelerate onboarding by acting as a virtual expert for new users.
OperatorAssist is available to customers using Finastra’s Global PAYplus and Payments To Go platforms. The company said the solution extends its cloud-native payments capabilities by introducing optional AI-driven functionality designed to increase operational speed, strengthen resilience and improve the customer experience in payment processing environments.
Finastra EVP, Payments Barry Rodrigues said, “OperatorAssist is revolutionizing how banks around the world handle payments. By combining AI with a cloud-native, ISO 20022-native platform, we’re removing friction from daily operations and empowering institutions with faster, smarter ways to resolve issues. Delivering speed, accuracy, and superior customer experience, this isn’t just an incremental improvement but a step-change in how payments teams work.”
Celent principal analyst, global payments Gareth Lodge said, “The rate at which a bank can do straight-through processing is critical. Complex inquiries and exception processing can take a significant amount of capacity from bank operations, resulting in higher transaction costs and payment delivery delays, and a poorer customer experience. AI based tools that enhance the productivity of operations have potential to address these problems.”
Keep up with all the latest FinTech news here
Copyright © 2026 FinTech Global
