Novobanco and Feedzai have expanded their partnership as part of a multi-year initiative to modernise the bank’s fraud and AML prevention capabilities.
The collaboration is aimed at transforming Novobanco’s financial crime operations and strengthening its defences against fraud and money laundering threats. By deploying Feedzai’s AI-native platform, the bank intends to streamline investigations, improve alert quality and enhance its ability to detect suspicious activity, while also improving the experience for customers and frontline teams.
Feedzai is known for its financial crime prevention technology, which uses artificial intelligence and machine learning to detect fraud, monitor transactions and manage financial risk across banking channels. Its solutions are designed to help financial institutions identify suspicious patterns in real time and respond to threats quickly while remaining compliant with evolving regulatory requirements.
Novobanco, one of Portugal’s major banking institutions, provides a range of financial services including digital banking, lending and payment solutions. As financial crime becomes increasingly sophisticated, the bank has been investing in new technology to strengthen its security infrastructure and better protect its customers and operations.
The relationship between the two companies first began in 2023 when Feedzai was brought in to protect Novobanco’s digital banking channels using its Digital Trust and Transaction Fraud for Banking solutions. That initial phase focused on securing online and mobile banking journeys, helping the bank enhance fraud protection across its digital services.
In 2025, the partnership expanded through a new agreement that integrated Feedzai’s AML suite alongside its Transaction Fraud for Banking capabilities within a single platform. The move formed part of Novobanco’s broader strategy to shift away from fragmented compliance systems towards a unified approach to financial crime management.
As part of this transformation, the bank combined its KYC, AML and fraud teams into a single Economic Crime Prevention function. Feedzai’s platform has replaced several legacy tools, allowing the bank to bring together risk signals and gain a clearer view of customer behaviour and transactional activity. By consolidating these insights, Novobanco can now identify connections between suspicious activities that previously went unnoticed across separate systems.
A further milestone in the programme was the integration of watchlist screening technology powered by Neterium. This capability enables enhanced real-time screening of customers and transactions, improving the accuracy of alerts while reducing false positives. The upgrade has also lowered the operational burden on risk teams by reducing the need for manual rules maintenance.
These improvements have delivered benefits both internally and for customers. Investigation times have been reduced and productivity among risk teams has increased, while customers experience fewer unnecessary disruptions and faster onboarding processes. The new framework also strengthens protection against first-, second- and third-party fraud.
Looking ahead, Novobanco plans to extend the platform’s use across additional fraud, AML and cybersecurity applications. Future developments are expected to include event-based customer risk reviews triggered by behavioural changes, broader fraud detection capabilities across channels and the integration of additional Digital Trust and risk modules. This unified platform model is designed to help the bank adapt more quickly to emerging threats and regulatory developments without increasing operational complexity.
Novobanco chief data and analytics officer Archit Chamaria said, “Fraud and AML risks are deeply interconnected, and managing them in isolation limits effectiveness. We wanted a platform that allows us to see risk holistically, powered by high quality data. Feedzai enables us to protect customers better and operate more efficiently. Most importantly, this transformation is already improving the experience and safety of our customers.”
Feedzai chief product officer Pedro Barata said, “Fraud and financial crime are no longer separate challenges – they are part of the same risk ecosystem. Novobanco’s transformation reflects a shift we’re seeing across the industry, as banks move toward unified risk management and a connected data-led approach. By bringing fraud and AML intelligence together on a single platform, institutions can see risk more clearly, respond with more conviction, and protect customers with maximum efficiency. We’re proud to be the partner for one of the change agents in the industry.”
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