OneShield has announced that a Michigan-based specialty insurance provider has selected its AI Hub platform to support its next-generation insurance operations.
The platform is designed to provide insurers with access to large language models and agentic capabilities while allowing them to operate alongside existing core systems.
AI Hub functions as an AI operating system built specifically for the insurance sector, enabling insurers to integrate AI-driven tools without replacing existing technology infrastructure.
The platform introduces what OneShield describes as a governed intelligence layer that works alongside operational systems through insurance-specific plug-ins.
These capabilities are intended to support activities including product development, underwriting processes and operational decision-making.
Tony Villa, CEO of OneShield, said: “AI is fundamentally reshaping how insurance technology is built and used. Because OneShield already sits at the center of insurers’ operational workflows, we have the context needed to apply agentic AI and related tooling in meaningful ways.
“OneShield’s AI Hub introduces agentic capabilities that strengthen the system of record while accelerating product development, underwriting, and operational decision-making.”
The company said insurers already using its policy administration and enterprise platforms will also be able to access AI Hub plug-ins designed to streamline underwriting workflows and improve operational efficiency.
Doug Moore, Chief Innovation Officer at OneShield, said:
“The AI Hub is not a new core system. It’s an AI-native platform with plug-in applications that work with data from any source, giving insurers an intelligent layer across their existing infrastructure.
“In practice, that means purpose-built applications delivering measurable value from day one, not AI bolted onto legacy architecture as an afterthought.”
OneShield develops policy administration, billing and claims systems for property and casualty insurers and managing general agents.
The company said the AI Hub forms part of its broader strategy to expand AI-native capabilities that can operate across existing insurer technology environments.
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