Future Processing, a software development and technology consulting firm, has announced plans to expand its futureClaims™ claims modernisation platform, targeting specialty and complex commercial claims teams operating in the London market.
The platform is designed for insurance organisations that want to modernise their claims operations without migrating away from their existing systems. It incorporates modular solutions including intelligent claims triage, which routes claims to appropriate handlers, and automated flagging of missing documents or outstanding actions at the point of filing.
Risk monitoring tools surface compliance and fraud signals, while automated broker notifications and rules-based alerts aim to streamline communications. Real-time reporting draws on both live and aggregated claims data to support decision-making.
A survey of claims leaders, commissioned by Future Processing, found that more than a third (36%) identified improvements to claims processes as their foremost priority. Enhancing fraud detection came second at 35%, followed by strengthening data governance at 32%.
When asked about operational barriers, 30% of respondents pointed to resistance to change and technology investment, while 26% each cited the training burden associated with legacy systems and challenges around external collaboration.
Future Processing head of insurance practice Piotr Piękoś said: “Claims functions can make or break the reputation of any insurance organisation. Policyholders rightly demand a swift, efficient service in their time of need, and, in an increasingly competitive market, firms must rise to this challenge. As agentic AI begins to reshape the industry, insurance organisations relying on legacy technology cannot afford to stand still.
“Our futureClaims™ platform combines deep sector knowledge with cutting-edge technology to deliver seamless integrations that optimise efficiency and decision-making. The platform is already having a tangible impact for our clients, providing us with strong foundations upon which we can scale the proposition and execute our ambitious growth strategy for the London market.”
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