Raiz Federal Credit Union, an El Paso-based credit union serving more than 78,000 members, has expanded its partnership with Alkami Technology to streamline account opening and digital banking, cutting onboarding times from days to minutes across online, branch and call-centre channels.
The credit union has broadened its use of Alkami’s Digital Sales & Service Platform, including the Alkami Digital Banking Platform and MANTL Onboarding & Account Opening. It is also bringing in Alkami’s Data & Marketing Solution to support more personalised member engagement and strengthen relationships with existing members.
The changes have reduced online account opening times from as long as nine days to around four minutes. In branches, the process has fallen from 30–45 minutes to under 10 minutes, while call-centre account funding has dropped from two to three days to roughly nine minutes.
Alkami’s fraud prevention capabilities also stopped more than $286,000 in reported fraud during the first year of the partnership.
The digital changes have been accompanied by a shift in how Raiz’s branches operate. By 2024, all nine branches had moved to fully digital account set-up, removing teller functions and cash drawers while introducing enhanced self-service ATMs and the Alkami Digital Banking Platform. Member service representatives can instead focus more on financial guidance and relationship management.
The credit union has also seen the proportion of members logging into digital banking each month increase from 30% to 49%.
The expansion forms part of Alkami’s wider effort to connect onboarding, digital banking, data and marketing within a single platform. The company said this allows financial institutions to reduce manual processes while giving employees more time to focus on member relationships and financial guidance.
Raiz Federal Credit Union vice president of digital experience Amy Krasikov said, “Alkami is helping us make banking more accessible, efficient, and connected for our members while preserving the Red Carpet service that defines Raiz.”
Krasikov added, “We’re proud to serve the El Paso community today, and we’re excited to bring the warmth and care to people across the nation. Through digital banking, we aim to make our support accessible wherever and whenever it’s needed. With Alkami, we’ve created a stronger digital foundation for today while continuing to find new ways to engage members with greater relevance and impact.”
Alkami chief product officer Benjamin Conant said, “Raiz is demonstrating how community financial institutions can use technology to make banking easier and more accessible without losing the human connection that sets them apart.”
“By connecting onboarding, digital banking, and data and marketing through Alkami’s Digital Sales & Service Platform, Raiz is giving members more convenient ways to bank, helping employees spend more time on meaningful guidance and building a stronger foundation for long-term growth,” Conant said.
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