Journey Mentor, the leading travel-tech SaaS company known for its proprietary solutions to solve the travel industry’s challenges, has announced a five-year partnership with Tappit.
This collaboration aims to design and deliver a data-driven loyalty and customer experience programme.
With Tappit’s expertise in seamless payment solutions, Journey Mentor seeks to enhance consumer loyalty and deliver unparalleled travel experiences through cutting-edge technologies and data-driven strategies.
Under the terms of the partnership, Tappit’s white label technology will allow Journey Mentor customers to make purchases using their mobile phones, eliminating the need for physical wallets or cards.
Tappit’s real-time data suite will provide Journey Mentor with unprecedented insights into customer behaviour, enhancing clarity and decision-making.
Journey Mentor’s clients and their customers will benefit from several features designed to boost revenues and loyalty.
These features include the ability to charge a wallet from a credit card or an IBAN transfer, hold balances in various currencies, transfer funds between currencies, pay invoices, and transfer balances between users’ wallets. Additionally, users can utilise multiple wallets to pay a single invoice or transfer amounts to a credit card or IBAN account.
Jon Romm, Global Chief Executive Officer of Tappit, remarked, “We are delighted about our collaboration with Journey Mentor, leveraging their exceptional vision and world-class infrastructure. With the integration of Tappit’s seamless payment and loyalty solution and the invaluable actionable data and insights it provides, Journey Mentor is poised to revolutionise its customer experience capabilities. This partnership promises an unrivalled visitor experience, ensuring each interaction is personalised and optimised. Our combined efforts aim to establish a holistic solution that will be the start of a new era of customer satisfaction,”
Paul Sies, Chief Executive Officer of Journey Mentor, stated, “When selecting a partner to drive our loyalty platform, Tappit was the clear and strategic choice. Among a competitive field, Tappit stood out as the sole entity capable of uplifting Journey Mentor’s visionary digital strategy. Our pursuit is to establish a foremost customer experience throughout our entire network, harmoniously interfacing with our extensive technological framework. Leveraging the innovative hybrid cashless technology of Tappit alongside its invaluable analytical capabilities, we are poised to revolutionise the customer experience and set new benchmarks and re-create loyalty in our industry.”
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