EIS, a leading SaaS core platform provider for the US Group Benefits Market, has integrated AbsenceSoft, a market-leading absence management solution, into its cloud-native ecosystem.
This strategic partnership aims to improve the operational management of group and voluntary benefits insurers.
By integrating AbsenceSoft’s technology, EIS enhances the ability of insurers to manage a wide array of insurance claims, including disability and leave scenarios. The collaboration seeks to address the challenges insurers and HR departments face in complying with complex regulations and handling multiple types of leave, all while delivering a smooth employee experience.
EIS provides a cloud-native SaaS platform focused on enabling insurers to transform and scale their operations. Its ecosystem includes several innovative InsurTech partners, designed to deliver a unified experience from quote to claim.
The move delivers several advantages, including streamlined coordination between disability and leave management, a unified case view for all claims and absences, and single data entry across claims.
It will also automates manual processes, reducing duplication and improving operational efficiency for insurers.
Additionally, AbsenceSoft’s automated monitoring tools ensure compliance with evolving legal requirements, giving insurers and employers confidence in their ability to manage complex absence scenarios effectively. This collaboration represents a significant step toward creating an efficient, unified system for group benefits insurers.
By integrating AbsenceSoft, EIS reinforces its commitment to providing value-rich, cloud-native solutions for the insurance industry. The partnership enhances EIS’s suite of products, such as CustomerCore™, ClaimCore™, and its event-based Digital Experience Platform™, all designed to deliver a personalised and frictionless customer experience.
Gary Godin, VP of Operations and Customer Experience at Pacific Life, highlighted the significance of the partnership, saying, “Integrating claim and leave into a single absence event has long been a complex challenge for carriers and employers. Employees, too, face the difficulty of understanding their paid benefits to safeguard their income, while also managing their leave entitlements to protect their jobs. It’s exciting to see two industry leaders come together with a technology solution that meets this market need.”
Rich Fisher, Chief Revenue Officer at EIS, commented, “Leave of absence management represents a healthy source of revenue for group benefits insurers and a key additional driver of customer retention. However, it’s a complex and work-intensive area to manage. Our partnership with AbsenceSoft ensures Group Benefit insurers and employers benefit from a seamless leave of absence management operation.”
Mark Schiff, CEO of AbsenceSoft, added, “The partnership with EIS brings a new dimension to our business, which was established to solve complex problems for employers. It allows us to integrate our leave of absence solution directly into carriers’ overall claims operations, who are increasingly taking on the responsibility for managing this domain for their Group Benefits clients. It’s a great match.”
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