Big Data

A report by open banking firm Yolt Technology Services (YTS) has found that up to 40% of banking customers across the continent are not currently using an open banking solution.

Research led by open banking platform Plaid has found the use and adoption of FinTech has reached mass scale in the UK, with up to 86% of consumers using it.

NerdWallet, a provider of financial guidance to consumers through a range of different tools, is set to go public after it filed an IPO.

Recent research by marketing firm Ello has found only one in five consumers believe that their bank values them as a customer.

AlgoDriven, which helps vehicle dealers, insurance firms and lenders to get the accurate prices for cars, has received $2m in its Series A funding round.

The Hong Kong Monetary Authority (HKMA) has begun the first steps of exploring a central bank digital currency (CBDC) with the release of a technical whitepaper.

A huge challenge for companies and consumers alike during the pandemic was the inability for business matters to be conducted in-person. As countries globally entered lockdowns, the possibility for wet signatures – a signature commonly done with pen and paper – become almost impossible.

In a three-part series on the topic of customer experience, TAINA CEO Maria Scott has recently discussed in the first article how regulatory technology is the ‘next frontier’ of customer experience.

Wells Fargo managing director Mike Mayo has claimed he expects automation to eliminate over 100,000 banking jobs over the next five years.

A report published by Temenos has found four in five bankers believe financial institutions will look to discern themselves on customer experience rather than products or services.